Matthew Vander Heide
Launceston,TAS
Summary
Dynamic professional with extensive experience in logistics and customer service, notably at Streeflands Transport. Excelled in roles requiring excellent customer service and strong attention to detail, achieving significant improvements in customer satisfaction. Holds MR truck and forklift licenses, demonstrating a blend of skills with a proven track record as a supervisor. Committed to continuous learning and efficiency enhancement.
Overview
30
30
years of professional experience
Work History
Delivery Driver
Streeflands Transport
04.2021 - Current
- Loaded and unloaded packages carefully, maintaining product integrity.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Tow Truck Operator
Launceston Towing
03.2017 - 04.2021
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
Delivery Driver
P.D Wholesalers
09.2013 - 03.2017
- Loaded and unloaded packages carefully, maintaining product integrity.
- Used handheld devices to track and confirm delivery status.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Store Man/ Delivery Driver
Island Fresh Produce
02.2008 - 09.2013
- Used handheld devices to track and confirm delivery status.
- Delivered packages on time by planning optimal delivery routes.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Loaded and unloaded packages carefully, maintaining product integrity.
Shed Builder
Cyclad Sheds
01.2007 - 02.2008
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Interpreted blueprints accurately, building structures to exact specifications.
- Solved complex construction issues promptly with creative problem-solving abilities, preventing costly delays or compromises in quality.
Rotational Moulder
Tankworld
08.2005 - 01.2007
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Product Process Supervisor
Hilwood Cheeses
10.2002 - 08.2005
- Prioritized safety protocols within the workplace, resulting in reduced accidents and injuries among staff members.
- Boosted production efficiency by streamlining processes and optimizing resources.
- Enhanced product quality through rigorous testing and implementing improvements.
- Oversaw equipment maintenance schedules, minimizing downtime and maximizing productivity.
Leading Hand
Gunns Sawmill
12.1997 - 10.2002
- Led team in executing daily tasks by coordinating schedules and delegating responsibilities.
- Conducted regular inspections for quality control, maintaining high standards across all outputs.
- Managed inventory and supplies to support uninterrupted workflow and resource availability.
- Facilitated communication between management and team members to address concerns and share updates.
Parts Consultant
Repco Auto Parts
03.1995 - 12.1997
- Coordinated with shipping providers to expedite deliveries and resolve any shipping-related issues promptly.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free workspace at all times.
- Developed comprehensive product knowledge to effectively address complex inquiries from clients.
- Enhanced customer satisfaction by providing expert advice on part selection and availability.
Education
Year 10 -
Prospect High School
Launceston, TASSkills
MR truck license
Forklift license
White card
Warehouse & logistics Cert 3
Small business Cert 2
Excellent customer service skills
Highly motivated
Strong attention to detail
Works well in high demanding roles
A number of positions as a supervisor
Willing to learn new skills
Timeline
Delivery Driver
Streeflands Transport
04.2021 - Current
Tow Truck Operator
Launceston Towing
03.2017 - 04.2021
Delivery Driver
P.D Wholesalers
09.2013 - 03.2017
Store Man/ Delivery Driver
Island Fresh Produce
02.2008 - 09.2013
Shed Builder
Cyclad Sheds
01.2007 - 02.2008
Rotational Moulder
Tankworld
08.2005 - 01.2007
Product Process Supervisor
Hilwood Cheeses
10.2002 - 08.2005
Leading Hand
Gunns Sawmill
12.1997 - 10.2002
Parts Consultant
Repco Auto Parts
03.1995 - 12.1997
Year 10 -
Prospect High School
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