Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Willis

Springfield Lakes,QLD

Summary

Compassionate with a strong dedication to helping individuals in need of mental health support. Focused on providing person-centered care through strength-based practice. Possesses a deep understanding of mental health challenges through a personal lived experience. Passionate about providing hope through skillful sharing of my own recovery journey.

Overview

18
18
years of professional experience

Work History

Retail Team Member

Bunnings Warehouse
07.2019 - Current
  • Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
  • Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
  • Provided personalized shopping assistance to a diverse range of customers through active listening and tailored recommendations based on their individual needs and preferences.

Business Development Manager

Techtronic Industries - TTI
09.2011 - 05.2019
  • Establishing and maintaining outstanding relationships through genuine collaborations built on trust, professionalism and a personalized, individually tailored approach to over 200 individual customers.
  • Consistently met or exceeded annual budgets by developing and implementing strategic sales plans, creating professional sales presentations and ongoing training of team to enhance their selling skills and confidence.
  • Utilized CRM software to manage customer accounts and track performance metrics across 3 departments within 15 locations.

Coordinator

Bunnings Warehouse
01.2006 - 09.2011
  • Facilitated recruitment, coordinating interviews and managing onboarding activities and inductions for new hires and ongoing training for existing team.
  • Directly responsible for the leadership and management of up to 50 team members.
  • Coached employees through day-to-day work and complex problems.
  • Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
  • Improved team productivity with regular communication and progress updates and formal and informal meetings to foster a collaborative work environment.

Education

Certificate IV - Mental Health Peer Work

TAFE Queensland
South Bank, QLD
07.2024

Skills

  • Interpersonal skills
  • Active listening
  • Conflict resolution
  • Effective communication
  • Team collaboration

Timeline

Retail Team Member

Bunnings Warehouse
07.2019 - Current

Business Development Manager

Techtronic Industries - TTI
09.2011 - 05.2019

Coordinator

Bunnings Warehouse
01.2006 - 09.2011

Certificate IV - Mental Health Peer Work

TAFE Queensland

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Matthew Willis