Matthew Willis
Springfield Lakes,QLD
Summary
Compassionate with a strong dedication to helping individuals in need of mental health support. Focused on providing person-centered care through strength-based practice. Possesses a deep understanding of mental health challenges through a personal lived experience. Passionate about providing hope through skillful sharing of my own recovery journey.
Overview
18
18
years of professional experience
Work History
Retail Team Member
Bunnings Warehouse
07.2019 - Current
- Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Provided personalized shopping assistance to a diverse range of customers through active listening and tailored recommendations based on their individual needs and preferences.
Business Development Manager
Techtronic Industries - TTI
09.2011 - 05.2019
- Establishing and maintaining outstanding relationships through genuine collaborations built on trust, professionalism and a personalized, individually tailored approach to over 200 individual customers.
- Consistently met or exceeded annual budgets by developing and implementing strategic sales plans, creating professional sales presentations and ongoing training of team to enhance their selling skills and confidence.
- Utilized CRM software to manage customer accounts and track performance metrics across 3 departments within 15 locations.
Coordinator
Bunnings Warehouse
01.2006 - 09.2011
- Facilitated recruitment, coordinating interviews and managing onboarding activities and inductions for new hires and ongoing training for existing team.
- Directly responsible for the leadership and management of up to 50 team members.
- Coached employees through day-to-day work and complex problems.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Improved team productivity with regular communication and progress updates and formal and informal meetings to foster a collaborative work environment.
Education
Certificate IV - Mental Health Peer Work
TAFE Queensland
South Bank, QLD07.2024
Skills
- Interpersonal skills
- Active listening
- Conflict resolution
- Effective communication
- Team collaboration
Timeline
Retail Team Member
Bunnings Warehouse
07.2019 - Current
Business Development Manager
Techtronic Industries - TTI
09.2011 - 05.2019
Coordinator
Bunnings Warehouse
01.2006 - 09.2011
Certificate IV - Mental Health Peer Work
TAFE Queensland