Matthew Willis
Springfield Lakes,QLD
Summary
Compassionate with a strong dedication to helping individuals in need of mental health support. Focused on providing person-centered care through strength-based practice. Possesses a deep understanding of mental health challenges through a personal lived experience. Passionate about providing hope through skillful sharing of my own recovery journey.
Overview
18
18
years of professional experience
Work History
Retail Team Member
Bunnings Warehouse
Acacia Ridge And Springfield
07.2019 - Current
- Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Provided personalized shopping assistance to a diverse range of customers through active listening and tailored recommendations based on their individual needs and preferences.
Business Development Manager
Techtronic Industries - TTI
Brisbane, QLD
09.2011 - 05.2019
- Establishing and maintaining outstanding relationships through genuine collaborations built on trust, professionalism and a personalized, individually tailored approach to over 200 individual customers.
- Consistently met or exceeded annual budgets by developing and implementing strategic sales plans, creating professional sales presentations and ongoing training of team to enhance their selling skills and confidence.
- Utilized CRM software to manage customer accounts and track performance metrics across 3 departments within 15 locations.
Coordinator
Bunnings Warehouse
Various Locations
01.2006 - 09.2011
- Facilitated recruitment, coordinating interviews and managing onboarding activities and inductions for new hires and ongoing training for existing team.
- Directly responsible for the leadership and management of up to 50 team members.
- Coached employees through day-to-day work and complex problems.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Improved team productivity with regular communication and progress updates and formal and informal meetings to foster a collaborative work environment.
Education
Certificate IV - Mental Health Peer Work
TAFE Queensland
South Bank, QLD07.2024
Skills
- Interpersonal skills
- Active listening
- Conflict resolution
- Effective communication
- Team collaboration
Timeline
Retail Team Member
Bunnings Warehouse
07.2019 - Current
Business Development Manager
Techtronic Industries - TTI
09.2011 - 05.2019
Coordinator
Bunnings Warehouse
01.2006 - 09.2011
Certificate IV - Mental Health Peer Work
TAFE Queensland