Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
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Matt James

Matt James

Melbourne,VIC

Summary

Innovative and driven entrepreneur with a solid background in Information Technology and Cloud Computing. Committed to continuous learning and staying up-to-date with the latest digital products and services. Possesses a Master's degree and a passion for professional development. Seeking a dynamic and challenging work environment to apply my skills and knowledge while further developing my creative abilities. Proven track record of successfully leading teams and delivering high-quality results.

Overview

5
5
years of professional experience
7
7
Certification

Work History

IT Officer

Roller Software
10.2021 - Current
  • Successfully implemented Azure Active Directory (AD) company-wide, enhancing the security and efficiency of our user authentication process.
  • Designed and implemented configuration profiles for both Mac and Windows devices, setting predefined settings and facilitating automated software installations
  • Conducted a thorough evaluation of security software options, ultimately selecting and deploying CrowdStrike Falcon across all company devices.
  • Analyzed top Web Application Firewall (WAF) logs in Datadog to proactively identify and mitigate potential security threats, ensuring the protection of company systems and data.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance of over 170 devices.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Managed the procurement process for all IT hardware company-wide, ensuring timely and cost-effective delivery of equipment while maintaining an accurate inventory.

IT Support Specialist Intern

Harris HMC
01.2021 - 11.2022
  • Upgraded and maintained Active Directory and Remote Management System for the team of approximately 150 users, ensuring optimal performance and security.
  • Deployed, supported, and repaired desktop and laptop systems using Standard Operating Environment (SOE), resolving technical issues promptly and efficiently.
  • Developed Knowledge Base articles in Confluence to provide clear and concise technical documentation for internal staff, reducing downtime and increasing productivity.
  • Diagnosed and resolved connectivity and network issues, including cellular, Wi-Fi, LAN, VPN, fiber, and NBN connections, minimizing downtime and optimizing system performance.

Education

Masters Degree - Business Information Technology

ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY
Melbourne, VIC
2021

Bachelor's Degree - Business Administration

BIRMINGHAM-SOUTHERN COLLEGE
Birmingham, Alabama USA
2019

Skills

  • Network administration and maintenance
  • Cloud computing (AWS, Azure, Google Cloud,)
  • Cybersecurity and data privacy
  • Virtualization technologies (VMware, Hyper-V,)
  • Microsoft Azure, Intune
  • Microsoft Office 365, Gsuite
  • CrowdStrike
  • Active Directory
  • Group Policy
  • Confluence, Jira
  • Remote monitoring

Certification

● Crowdstrike Certified Falcon Administrator

● MS-101: Microsoft 365 Mobility and Security

● AWS Solutions architect

● AWS Certified Cloud Practitioner

● CompTIA Security+ 701

● GitHub Actions

● CCSP (Certified Cloud Security
Professional) - Exam Scheduled, Expected Completion: [End of May 2024]

Accomplishments


  • Founded and managed a drop shipping business called The Athletes Gun using Shopify that sold massage guns for athletes.


  • Designed, assembled, and configured a high-performance Ethereum mining rig with a hashrate of 210, optimizing system performance and profitability through careful hardware selection and configuration.


  • During University, Led a team project to redesign the website architecture of the Australian Psychology Society, developing wireframes and prototypes for both desktop and mobile versions to enhance user experience and usability.


  • Developed a comprehensive digital strategy plan for Harris HMC, examining emerging technologies in the construction industry and creating an implementation plan using the COBIT framework.

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