Matt James
Melbourne,VIC
Summary
Innovative and driven entrepreneur with a solid background in Information Technology and Cloud Computing. Committed to continuous learning and staying up-to-date with the latest digital products and services. Possesses a Master's degree and a passion for professional development. Seeking a dynamic and challenging work environment to apply my skills and knowledge while further developing my creative abilities. Proven track record of successfully leading teams and delivering high-quality results.
Overview
5
5
years of professional experience
7
7
Certification
Work History
IT Officer
Roller Software
10.2021 - Current
- Successfully implemented Azure Active Directory (AD) company-wide, enhancing the security and efficiency of our user authentication process.
- Designed and implemented configuration profiles for both Mac and Windows devices, setting predefined settings and facilitating automated software installations
- Conducted a thorough evaluation of security software options, ultimately selecting and deploying CrowdStrike Falcon across all company devices.
- Analyzed top Web Application Firewall (WAF) logs in Datadog to proactively identify and mitigate potential security threats, ensuring the protection of company systems and data.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance of over 170 devices.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed the procurement process for all IT hardware company-wide, ensuring timely and cost-effective delivery of equipment while maintaining an accurate inventory.
IT Support Specialist Intern
Harris HMC
01.2021 - 11.2022
- Upgraded and maintained Active Directory and Remote Management System for the team of approximately 150 users, ensuring optimal performance and security.
- Deployed, supported, and repaired desktop and laptop systems using Standard Operating Environment (SOE), resolving technical issues promptly and efficiently.
- Developed Knowledge Base articles in Confluence to provide clear and concise technical documentation for internal staff, reducing downtime and increasing productivity.
- Diagnosed and resolved connectivity and network issues, including cellular, Wi-Fi, LAN, VPN, fiber, and NBN connections, minimizing downtime and optimizing system performance.
Education
Masters Degree - Business Information Technology
ROYAL MELBOURNE INSTITUTE OF TECHNOLOGY
Melbourne, VIC 2021
Bachelor's Degree - Business Administration
BIRMINGHAM-SOUTHERN COLLEGE
Birmingham, Alabama USA2019
Skills
- Network administration and maintenance
- Cloud computing (AWS, Azure, Google Cloud,)
- Cybersecurity and data privacy
- Virtualization technologies (VMware, Hyper-V,)
- Microsoft Azure, Intune
- Microsoft Office 365, Gsuite
- CrowdStrike
- Active Directory
- Group Policy
- Confluence, Jira
- Remote monitoring
Certification
● Crowdstrike Certified Falcon Administrator
● MS-101: Microsoft 365 Mobility and Security
● AWS Solutions architect
● AWS Certified Cloud Practitioner
● CompTIA Security+ 701
● GitHub Actions
● CCSP (Certified Cloud Security
Professional) - Exam Scheduled, Expected Completion: [End of May 2024]
Accomplishments
- Founded and managed a drop shipping business called The Athletes Gun using Shopify that sold massage guns for athletes.
- Designed, assembled, and configured a high-performance Ethereum mining rig with a hashrate of 210, optimizing system performance and profitability through careful hardware selection and configuration.
- During University, Led a team project to redesign the website architecture of the Australian Psychology Society, developing wireframes and prototypes for both desktop and mobile versions to enhance user experience and usability.
- Developed a comprehensive digital strategy plan for Harris HMC, examining emerging technologies in the construction industry and creating an implementation plan using the COBIT framework.