Max Thomas
Beaconsfield,NSW
Summary
A driven young professional who relocated to Sydney in early 2023, seeking a dynamic environment conducive to furthering both professional expertise and personal development. Accumulating over 5 years of experience in the customer service industry, demonstrates proficiency as a dependable retail sales professional within dynamic, high-performance environments. Proficient in transaction processing, cash handling, register operation, and merchandise arrangement, with a focused approach to maintaining elevated levels of customer satisfaction through adept resolution of customer inquiries, needs, and concerns.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Gym Receptionist
9 Degrees Waterloo
05.2023 - Current
- Kept front desk and opening area clean, clutter-free and orderly to present attractive atmosphere.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Handled assignments independently with good judgment and critical thinking skills.
- Coordinated social media updates showcasing upcoming events and promotions which contributed towards increased online presence.
- Administered first aid assistance when required, ensuring the safety and well-being of gym members.
Retail Assistant
Kmart Toowong
01.2019 - 04.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Involves handling cash and electronic payments, providing accurate change, and issuing receipts
- Providing excellent customer service in person and over the phone
- Serving customers with knowledgeable and friendly support at every stage of their visit
- Working and completing daily tasks independently with minimal supervision.
Pick Packer
Toll Group
02.2023 - 04.2023
- Maintaining a clean and organized work area
- Attention to detail and accuracy in picking and packing orders
- Packing orders for shipment
- Proved successful working within tight deadlines and a fast-paced environment.
- Checking orders for accuracy
- Using warehouse equipment, such as pallet jacks, to move materials.
Education
High School Diploma -
Indooroopilly State High School
Brisbane, QLD11.2022
High School Diploma -
Indooroopilly State High School
Brisbane, QLD11.2022
Skills
- Customer Service
- Time Management
- First Aid Trained
- Independent and team player
- Performing under pressure
- Problem-Solving
Accomplishments
- Representing Australia in International Federation of Sport Climbing (IFSC) competitions since 2022
- Qualified and competed at both National and IFSC competitions all within my first 18 months of competing
- Achieved a Gold sports award from Indooroopilly State High School. This is awarded to a single student from the entire school annually for demonstrating outstanding achievements in sports. The winner is titled Sports Person of the Year
- Acknowledged as one of the most productive and efficient employees in my area of work at Kmart
Certification
- CGFI - Certified Group Fitness Instructor
- Certificate III in Fitness
Timeline
Gym Receptionist
9 Degrees Waterloo
05.2023 - Current
Pick Packer
Toll Group
02.2023 - 04.2023
Retail Assistant
Kmart Toowong
01.2019 - 04.2023
High School Diploma -
Indooroopilly State High School
High School Diploma -
Indooroopilly State High School
- CGFI - Certified Group Fitness Instructor
- Certificate III in Fitness
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