Maxwell Egan
Canberra
Summary
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
Work History
Retail Assistant
Fast Times Skateboarding
04.2024 - Current
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Apprentice Mechanic
Jax Tyres & Auto
02.2022 - 01.2024
- Helped lead mechanical staff install, troubleshoot and repair equipment
- Resolved problems with brake systems by checking linings, drums and cams for maintenance needs
- Handled automotive tire replacements, oil changes and grease jobs
- Assessed repair and preventive maintenance needs by inspecting vehicles
- Determined root cause of mechanical failures with good troubleshooting and diagnostic skills
- Maximized protections by consistently following safe procedures and completing high-quality repairs
- Diagnosed and repaired clutch systems for manual and semi-automatic vehicles
- Serviced vehicles, changing oil, tuning-up engines and lubricating high-friction parts.
Yard Hand
NRMA Motorserve
09.2018 - 11.2021
- Used cleaning, protective and restorative agents to maintain and enhance vehicle appearance
- Maintained customer loyalty and delivered exceptional service
- Handled fragile merchandise with extra care to limit damages
- Maintained clean and organized stockroom in support of team productivity
- Kept shelves well-stocked with current merchandise for customers' convenience
- Organized new inventory for easy storage or direct stocking
- Served customers successfully with fast response times, efficient deliveries and pleasant experiences
- Managed busy schedule of assigned pickups across the Canberra area.
Education
Diploma - Information Technology
University of Canberra
Canberra, ACT02.2026
Cyber Security Professional Certificate
Google
12.2024
Year 12 Certificate - undefined
CIT Bruce
Canberra, ACT12.2016
Skills
- Diagnostics and Troubleshooting
- Safety Protocols
- Quality Assurance
- Complaint Handling
- Customer Assistance
- POS System Operation
Timeline
Retail Assistant
Fast Times Skateboarding
04.2024 - Current
Apprentice Mechanic
Jax Tyres & Auto
02.2022 - 01.2024
Yard Hand
NRMA Motorserve
09.2018 - 11.2021
Diploma - Information Technology
University of Canberra
Cyber Security Professional Certificate
Google
Year 12 Certificate - undefined
CIT Bruce
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