May Goetjens
Indooroopilly,QLD
Summary
Experienced and skilful Customer Service Representative providing high-quality service to callers, working addresses and meeting all needs. I am proficient at following communication scripts to handle various needs properly and professionally. I have a proven track record of effectively liaising between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering a brand's mission with every action and interaction involving customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delicatessen Specialist
Coles Supermarket
Toowong, QLD
10.2019 - Current
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Created appealing food arrangements for party trays and specialized orders
- Greeted customers at the counter to fulfil requests and answer questions
- Delivered exemplary customer service to guests, even in peak business periods, to promote retention
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Customer Service Supervisor
Princes Supa IGA
Noosa, QLD
10.2018 - 10.2019
- Coached team members to deliver hospitable, professional service while adhering to set service models
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Resolved issues through active listening and open-ended questioning,
- Escalating significant problems to the manager
- Teaching/Directing new staff members
- Performed store opening and closing procedures
Customer Service Cashier
Princes Supa IGA
Noosa, QLD
01.2016 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Offered advice and assistance to customers, paying attention to particular needs or wants
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns.
Cashier
Ekka Showbags, Appoint Recruitment Agency
Brisbane, QLD
08.2019 - 08.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Addressed customer needs and made product recommendations to increase sales
- Worked flexible schedule and extra shifts to meet business needs
- Greeted customers and responded promptly to customer needs
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Bachelor of Commerce/Arts -
University of Queensland
St Lucia11.2025
High School Diploma -
Sunshine Beach State High School
Sunshine Beach11.2018
Skills
- Fast Learner
- Communication Skills
- Time Management Skills
- Teamwork
- Customer Service Skills
- Muiltitasking Skills
Extra-curricular Activities
Head of Sailing Executive, 01/2021 - 01/2022
UQ Sailing Club - St Lucia, QLD
- Develop and implement a diverse and engaging sailing program tailored to club members' various skill levels and interests
- Recruit, train, and lead a cohesive team of sailing instructors and support staff, fostering a positive and collaborative work environment
- Actively engage with club members through forums, events, and feedback sessions to understand and address their needs and preferences in sailing activities
- Oversee the maintenance, repair, and strategic allocation of sailing vessels and equipment to ensure optimal condition and compliance with safety standards
- Implement comprehensive training programs for novice and experienced sailors, including workshops, seminars, and certification courses to enhance members' sailing skills
- Strategically plan sailing trips, considering objectives, member skills, safety, logistics, and post-trip evaluations for an enjoyable and well-coordinated experience
Certification
- First Aid Trained - 10/01/2026
- CPR Trained - 10/01/2024
- Certified Blue Card Holder - 14/12/2025
Languages
English
Native or Bilingual
Vietnamese
Elementary
References
References available upon request
Timeline
Delicatessen Specialist
Coles Supermarket
10.2019 - Current
Cashier
Ekka Showbags, Appoint Recruitment Agency
08.2019 - 08.2019
Customer Service Supervisor
Princes Supa IGA
10.2018 - 10.2019
Customer Service Cashier
Princes Supa IGA
01.2016 - 10.2019
Bachelor of Commerce/Arts -
University of Queensland
High School Diploma -
Sunshine Beach State High School