May Tran
Malvern East,VIC
Summary
Customer-focused Retail Assistant with a track record of delivering exceptional service and contributing to retail success. Strong communication and organizational skills. Committed to enhancing the shopping experience and maximizing efficiency. Eager to support a dynamic retail team in achieving sales goals and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Sunglass hut
Chadstone
01.2022 - Current
- Exceptional customer service skills with focus on meeting and exceeding customer needs and expectations.
- Proficient in using various POS systems and cash handling procedures to process transactions accurately and efficiently.
- In-depth knowledge of store's products and services to assist customers effectively
- Quick problem-solving skills to address customer concerns and resolve issues effectively.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Retail Sales Associate
Short Story
Chadstone
11.2023 - 01.2024
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed cash register after end of shift to balance and record accurate transactions.
Front of House
Sushi Jiro
Chadstone
01.2021 - 01.2022
- Proficiently used restaurant POS systems to accurately process orders and payments.
- Performed opening and closing duties.
- Restocked supplies and food items to ensure restaurant was fully prepared for service.
- Ability to thrive in fast-paced retail environment and handle unexpected situations with composure.
Cashier (Delivery)
Ichi Ni Nana
Brunswick
02.2021 - 11.2021
- Maintained accurate transaction of delivery orders such as invoices and proof of delivery.
- Managed multiple delivery apps in high-volume kitchen.
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
Front of House
KFC
Footscray
01.2017 - 01.2019
- Trained and supervised new front-of-house team members to ensure that all customer service standards were met.
- Handled customer complaints calmly and professionally, resolving customer issues in timely manner.
- Processed transactions accurately and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Psychology -
Monash University
Clayton, VICSkills
- Excellent Customer Service
- Strong Communication Skills
- Collaborative and Independent Work Skills
- Fluent in English and Vietnamese
- Positive Customer Engagement
- Visual Merchandising
Availability
Monday to Sunday, Flexible hours
References
- Ellen Hoang, Sushi Jiro, Supervisor
0403 996 804
- Kathryn Grant, Sunglass Hut, Assistant Manager
Kathryn.grant@sunglasshut.com.au,
0490 442 986
Timeline
Retail Sales Associate
Short Story
11.2023 - 01.2024
Sales Assistant
Sunglass hut
01.2022 - Current
Cashier (Delivery)
Ichi Ni Nana
02.2021 - 11.2021
Front of House
Sushi Jiro
01.2021 - 01.2022
Front of House
KFC
01.2017 - 01.2019
Bachelor of Psychology -
Monash University