Maya ELkotob
Thomastown,Victoria
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualised service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
5
5
years of professional experience
Work History
Retail Assistant
JD Sports
Epping, VIC
11.2023 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritising customer satisfaction.
Customer Service Representative
Smiggle
Essendon, VIC
01.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Receptionist Administrator
Melbourne Deco Rugs
Fawkner, VIC
05.2019 - 01.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Makeup Artist / Retail Assistant
NAPOLEON PERDIS COSMETICS
Epping, VIC
12.2022 - 10.2023
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitised makeup tools to avoid spread of infection.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Enhanced client satisfaction by providing personalised makeup consultations and product recommendations.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
Team Member
Red Rooster
Lalor, VIC
12.2020 - 03.2023
- Kept work areas clean, organised, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.
- Managed drive-thru queue efficiently as needed to minimize wait times and ensure a smooth customer experience.
- Participated in team meetings and training sessions to stay current on best practices for providing exceptional service in the drive-thru environment.
- Maintained clear communication with kitchen staff to guarantee accurate order fulfillment within established timeframes.
Education
Associate Degree in Teacher Education
Latrobe University
Bundoora, VIC11.2023
High School Diploma -
Lalor Secondary College
Lalor, VIC12.2022
Skills
- Customer Service
- Work Ethic and Integrity
- Customer Assistance
- Time management skills
- Cash Handling
- Cleaning and sanitising
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Cash Management
- Payment Processing
- Product restocking
- Conflict Resolution
- Product Knowledge
- Refunds and exchanges
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Retail Assistant
JD Sports
11.2023 - Current
Makeup Artist / Retail Assistant
NAPOLEON PERDIS COSMETICS
12.2022 - 10.2023
Customer Service Representative
Smiggle
01.2022 - 02.2024
Team Member
Red Rooster
12.2020 - 03.2023
Receptionist Administrator
Melbourne Deco Rugs
05.2019 - 01.2024
Associate Degree in Teacher Education
Latrobe University
High School Diploma -
Lalor Secondary College