Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Maya Pappin

Butler,WA

Summary

As an experienced customer service consultant, I’m seeking to use proven skills to grow in the retail industry and gain experience using critical thinking, and leadership. I’m dedicated to answering questions, resolving customer issues, and using creative problem-solving methods.

Overview

5
5
years of professional experience

Work History

Retail Worker

Rebel Sport
Butler, WA
04.2024 - Current
  • Operated cash register to process payments from customers accurately and efficiently.
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Processed returns and exchanges according to company policies while maintaining positive customer relations.
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.

Barista

Muzz Buzz
Clarkson, WA
02.2022 - Current
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and custom orders.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Sales Associate

Pandora
Joondalup, WA
11.2021 - 01.2024
  • Assisted customers with product selection, sizing and styling.
  • Maintain accurate and attractive merchandise displays, ensuring strategic placement of products to maximise purchases.
  • Working towards daily, weekly and monthly targets, KPI’s and upselling store plus ones.

Sales Assistant

Bakers Delight
Clarkson, WA
11.2019 - 02.2022
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Resolved customer complaints in a timely manner.
  • Provided on-the-job training, and supported new employees.

Education

Bachelor of Science - Paramedical Science

Edith Cowan University
WA
01-2024

High School Diploma -

Mindarie Senior College
WA
01-2021

Skills

  • Customer Assistance
  • Complaint Handling
  • Effective communication abilities
  • Complex Problem-Solving
  • Upselling strategies
  • Sales proficiency
  • Point of sale systems
  • Product Merchandising

Volunteering

Perth Medical Volunteers- 03/24 to current

  • Maintained a state of readiness and alertness for all assignments
  • Maintained updated knowledge of treatment protocols, and response requirements
  • Provided patient care according to clinical protocols and safety requirements

Timeline

Retail Worker

Rebel Sport
04.2024 - Current

Barista

Muzz Buzz
02.2022 - Current

Sales Associate

Pandora
11.2021 - 01.2024

Sales Assistant

Bakers Delight
11.2019 - 02.2022

Bachelor of Science - Paramedical Science

Edith Cowan University

High School Diploma -

Mindarie Senior College

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Maya Pappin