Mayank Kumar
Glendalough,Australia
Summary
I look forward to utilizing my existing skills in Customer Service and Hospitality, and becoming a valued team member. I am excited to project a professional image and a positive attitude towards clients and team members. I am also looking to maximize my personal development by learning from peers and managers, to enhance my career opportunities, and to make a difference in this world. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Compassionate Outreach Worker specializing in advocacy. Adept at working closely with clients and at-risk families to help with day-to-day tasks and promote achievement of bigger goals. Knowledgeable about welfare and other program applications with an understanding of community health.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mentor
Inclusion WA
Osborne Park, WA
02.2023 - Current
- Guided individuals with disabilities to achieve personal goals and aspirations.
- Documented progress and maintained accurate records of participant interactions.
- Facilitated group activities to strengthen relationships between mentors and mentees.
- Mentored individuals on professional development topics, including communication skills and goal setting.
Outreach Worker- Placement Experience
Lotus Support & Counselling Services
Mandurah, WA
03.2025 - 05.2025
- Develop and implement individualized case plans with those accessing the service, based on assessment of needs, risks, and strengths.
- Coordinate referrals to appropriate community services, including mental health, physical health, education/training, housing, NDIS, and legal supports, to address the comprehensive needs of people.
- High-level problem-solving skills, and confidence in managing difficult situations.
- Providing practical supports such as food, clothing, blankets, and toiletries, along with referrals to other service agencies where required.
- Assisting with acquiring the client's ID, applications for Housing Authority listings, priority listings, By-Names Lists, and forms to access other services and supports.
Mental Health Support Worker
Suitsme - General Disability Services
Subiaco, Australia
03.2023 - 01.2025
- Responsible for supporting the clients with goal-setting and care plans.
- Support clients to accomplish their individual goals.
- Assisting the clients to be socially active in the community.
- Strong discussion with the client for their future goals (plans).
- Aiding with tasks such as medication administration, facilitating therapeutic activities, and providing emotional support.
First Placement in Community Services Field
Meerilinga Children and Community Service
Ballajura, Australia
03.2022 - 06.2022
- Responsible for being involved in different types of services, such as junior hangouts, playgroups, and other community engagement programs.
- Self-Reflection: Building rapport with the clients by attending meetings, taking surveys at events, mandatory reporting, activity overviews, or case notes.
Second Placement in Community Services Field
Spectrum Space
Fremantle, Australia
01.2023 - 04.2023
- Responsible for involvement in distinct groups, excursions, holiday programs, as well as other community engagement programs.
- Case Notes Attending quizzes, group projects, and training on Autism Awareness Building relationships with the youth autistic and adult autistic groups
- Created promotional materials such as brochures, flyers, and posters to advertise events.
Teaching Assistant
Kumon Innaloo Education Centre
Innaloo, Australia
01.2022 - 02.2023
- Responsible for educating children and giving them extensive knowledge of math and English.
- Checking the classwork, homework, and using observation skills, updating the student register, and marking the classwork instantly, problem-solving.
- Provided one-on-one support for special-needs students.
Security Officer
Secure Corp
Innaloo, Australia
01.2022 - 11.2022
- Responsible for monitoring the area for potential threats, and identifying vandals in the area.
- Documenting theft and security violations.
- Discouraging criminal behavior, training the in-store staff, physical inspections, and security checkups.
- Monitored surveillance cameras and responded to suspicious activity.
Education
Bachelor of Community Services - Family and Community Services
Acknowledge Education
Perth, WA06.2025
Diploma of Community Services - Family and Community Services
Acknowledge Education
Perth, WA05.2023
Certificate IV in Business Management - Business Studies
Australian Technical College Western Australia
Perth WA01.2020
Diploma of Information and Technology - Information Technology
University of Technology Sydney (UTS Insearch)
Sydney, NSW01.2019
Skills
- Ability to adapt to changing circumstances
- Work well as a team
- Communication skills
- Bilingual
- Qualification in a related field
- De-escalation techniques
- Client engagement
- Client support
- Progress monitoring
- Confidentiality
- Goal development
- Safety and risk assessments
- Case documentation
- Community outreach
- Culturally sensitive
- Client needs assessments
Certification
- Current Australian First Aid Certificate & CPR
- Current Australian Police Record Check (clearance)
- Current WA-C class Driver's License and own transport
- Working with Children Certificate
- NDIS Clearance
References
References are available upon request.
Languages
English
Full Professional
Hindi
Professional
Timeline
Outreach Worker- Placement Experience
Lotus Support & Counselling Services
03.2025 - 05.2025
Mental Health Support Worker
Suitsme - General Disability Services
03.2023 - 01.2025
Mentor
Inclusion WA
02.2023 - Current
Second Placement in Community Services Field
Spectrum Space
01.2023 - 04.2023
First Placement in Community Services Field
Meerilinga Children and Community Service
03.2022 - 06.2022
Teaching Assistant
Kumon Innaloo Education Centre
01.2022 - 02.2023
Security Officer
Secure Corp
01.2022 - 11.2022
Bachelor of Community Services - Family and Community Services
Acknowledge Education
Diploma of Community Services - Family and Community Services
Acknowledge Education
Certificate IV in Business Management - Business Studies
Australian Technical College Western Australia
Diploma of Information and Technology - Information Technology
University of Technology Sydney (UTS Insearch)
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