Mazzy Norris
Palm Beach
Summary
Motivated customer service worker with exceptional social skills, communication abilities and a customer service background with experience processing payments, handling food and meeting customer demands with a diligent and well-organized mentality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Barista
Uncle Toms
04.2024 - 02.2025
- Independently performed opening and closing duties, ensuring that the restaurant was prepared for daily operations or securely closing down at the end of the day, including cash reconciliation.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
Barista
Degani
02.2024 - 05.2024
- Crafted high quality coffee beverages
- Maintained a clean and organized workspace for optimal productivity and safety
Operations Coordinator
JBL Projects
10.2022 - 12.2023
- Managed internal operational standards and productivity targets
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required
- Scheduled employees for work, taking into account job location, traffic and employee strengths
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review
Shift Manager
McDonalds
03.2022 - 12.2022
- Crafted coffee beverages and occasionally prepared and served food to customers
- Supervised employees and oversaw quality compliance with company standards for food and services
- Exercised composure under pressure and in escalated customer service scenarios
Crew Trainer/Barista
McDonalds
06.2020 - 03.2022
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Trained other employees in customer service, food safety, and performance requirements
- Collaborated with management to identify areas of improvement and develop comprehensive training programs
Education
Certificate of VCE -
John Paul College
Frankston, VICSkills
- Reliable
- Excellent Communicator
- Espresso Machine Operation
- Safe Food Handling
- Team Player
- Opening and closing duties
- Exceptional customer service
- Microsoft Office Suite
Certification
- Responsible Service of Alcohol Certification
- First Aid Certification
- CPR Certificate
- Basic Fire Certification
- Basic Barista Course
Timeline
Head Barista
Uncle Toms
04.2024 - 02.2025
Barista
Degani
02.2024 - 05.2024
Operations Coordinator
JBL Projects
10.2022 - 12.2023
Shift Manager
McDonalds
03.2022 - 12.2022
Crew Trainer/Barista
McDonalds
06.2020 - 03.2022
Certificate of VCE -
John Paul College
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