Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mckenna Wingard

Albany,WESTERN AUSTRALIA

Summary

I have a strong passion for being in the care industry. I enjoy supporting and coming alongside people of all ages to support them emotionally and reach there goals. Through working in a variety of different care roles, I have gained skills that have enabled me to provide emotional support, relationship building and good communication skills to clients and students. I am creative, compassionate, empathetic and able to meet the challenges people face.

Overview

1
1
year of professional experience

Work History

Disability Support Worker

Southern End Support
06.2024 - Current
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.
  • Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
  • Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
  • Provided emotional support to clients and supporting them with problems they face.

Educational Assistant

Alta-1
06.2024 - Current
  • Supported student learning objectives through personalized and small group assistance.
  • Delivered personalized educational, behavioural, and emotional support to individual students to enable positive learning outcomes.
  • Met with individuals, discussed issues and supported them through conversation and figuring out coping mechanisms and maintained healthy boundaries in the workplace.

Front Desk Guest Service Agent

Hilton Garden Inn Hotel
12.2023 - 06.2024
  • Welcomed each new arrival and confirmed reservations and identification.
  • Answered multi-line phone system and greeted callers.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Maintained clean and organized front desk areas.

Disability Support Worker

My Place
06.2023 - 09.2023
  • Kept accurate records for client files and handled related paperwork.
  • Drove clients safely to social activities and appointments.
  • Enhanced quality of life for clients with physical and intellectual disabilities through care and assistance.
  • Managed medications effectively for clients under strict supervision.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.

Education

Completed Up To Year 11 -

Great Southern Grammar
Albany, WA

Certificate IV - Christian Ministry And Theology (Completing)

Eastern College
Victoria
11-2024

Certificate II - Beauty Therapy

TAFE
Albany, WA
11-2021

Skills

  • Independent Living Support
  • Relationship Building
  • Documentation And Reporting
  • Client Confidentiality
  • Incident Reports
  • Health and Safety
  • Risk Assessments
  • Teacher Support
  • Behavioural Support
  • Motivational Techniques
  • Emotional Support
  • Small Group Activities

Accomplishments

    I received a Bright Hearted Hilton award for embodying the true spirit of a Bright heart and service in May (2024)

Timeline

Disability Support Worker

Southern End Support
06.2024 - Current

Educational Assistant

Alta-1
06.2024 - Current

Front Desk Guest Service Agent

Hilton Garden Inn Hotel
12.2023 - 06.2024

Disability Support Worker

My Place
06.2023 - 09.2023

Completed Up To Year 11 -

Great Southern Grammar

Certificate IV - Christian Ministry And Theology (Completing)

Eastern College

Certificate II - Beauty Therapy

TAFE

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Mckenna Wingard