Mckenzie Howard
Cawarral,QLD
Summary
Dynamic team player with a robust background in diverse environments, demonstrating a proven ability to excel both independently and collaboratively. Committed to exceeding expectations on all assignments while consistently going above and beyond basic requirements. Fast learner with strong computational skills, adept at adapting to new challenges and technologies with ease. Passionate about contributing to team success while continuously seeking opportunities for personal and professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Membership Sales Consultant
Goodlife Health Clubs
08.2022 - Current
- Closed sales to prospective clients with follow-up and outbound calls
- Met aggressive sales volume and profitability goals through tenacious follow up and service
- Handled billing inquiries and provided customers with account changes based on requests
- Maintained up-to-date knowledge about products and promotions
- Liaised with customers in person, online and by phone
- Generated new business through networking and cold calling
- Analyzed client's financial information to determine strategies for meeting financial objectives.
Receptionist
World Gym
09.2021 - 07.2022
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Received guest complaints and reported to manager
- Accepted incoming mail and routed to appropriate staff
- Operated POS system, processed transactions and issued receipts
- Prioritized tasks to maximize staff satisfaction and deliver strong level of customer service.
Bartender/Kitchen Hand
Rockhampton Jokey Club
10.2018 - 12.2021
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders
- Verified legal drinking age of patrons through stringent ID checks
- Conducted weekly and monthly inventories to maintain appropriate levels and replenishment schedules
- Trained new bartenders in customer service, bar equipment safety and drink preparation techniques
- Circulated kitchen area to receive work assignments and identify support tasks
- Prepared food items to support Cook in high-volume kitchen
- Sanitized workstations, storage areas and kitchen equipment to minimize contamination and illness risks.
Education
High School Diploma -
North Rockhampton High School
Rockhampton, QLDCertificate IV - Accounting And Bookeeping
Swinburne Open Education
Melbourne, VICSkills
- Problem-Solving
- Teamwork and Collaboration
- Honest and Ethical
- Enthusiastic Learner
- Spreadsheet tracking
- Data management
References
- Paige Harvey, World Gym, 0481380796
- Denise Clarke, Goodlife Health Clubs, 0419029596
Certification
- Certificate II in Business BSB20115
- Certificate II in Active Volunteering CHC24015
- Certificate I in Financial Literacy FNS10120
- Current Paid Blue Card
- Current Yellow Card
- Current First Aid and CPR
Timeline
Membership Sales Consultant
Goodlife Health Clubs
08.2022 - Current
Receptionist
World Gym
09.2021 - 07.2022
Bartender/Kitchen Hand
Rockhampton Jokey Club
10.2018 - 12.2021
High School Diploma -
North Rockhampton High School
Certificate IV - Accounting And Bookeeping
Swinburne Open Education
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