McKenzie Jones
Shoalhaven Heads,NSW
Summary
Goal-oriented, well-versed in corporate communication, Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments.
Highly organized and detail-oriented administrative professional. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Accommodation Assistant
Bangalay Luxury Villas
Shoalhaven Heads, NSW
04.2020 - 06.2022
- Posted charges, updated accounts and issued bills to departing guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Input customer data into reservation systems and updated to reflect room changes.
- Leveraged software to confirm reservations and address guest needs.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Wrote social media content to increase engagement with customers.
- Wrote and uploaded quality posts for client's various social media pages, improving overall traffic.
- Monitored and participated in online conversation to build brand visibility.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
Interior Decorator
George Schirato
Shoalhaven Heads, NSW
06.2021 - 03.2022
- Provided information about available color palettes and helped select colors that reflected client personality and goals.
- Sourced vendors for one-time and ongoing projects, and maintained productive relationships.
- Coordinated movers and assistant stylists to complete project installations and styling.
- Promoted company on social media sites and websites.
- Established company vision and company strategies to achieve profitability, décor and styling and organizational goals.
- Sourced overseas and local suppliers and vendors.
- Maintained inventories to decorate, style and stage a duplex home for the client and client's ongoing guests of the homes.
- Developed and implemented financial management systems to oversee budgets and expenses.
Retail Assistant
The Living Room
Berry, NSW
07.2019 - 02.2022
- Restocked and organized shelves during slow periods to maintain store appearance.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Family Nanny
Michelle Bishop
Shoalhaven Heads, NSW
03.2018 - 04.2020
- Planned recreational activities to enhance physical development and explore stimulating exercises.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Transported children to and from school, extra-curricular activities and play-dates.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Cared for 4 children ages 6 months to 14 years.
- Communicated with parents about daily activities and any concerning behaviors.
Barista
Natural Necessity Cafe
Gerringong, NSW
01.2018 - 02.2019
- Described menu items to customers and suggested products based on stated preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized POS system to receive and process customer payments.
Barista
Gloria Jeans
Nowra, NSW
08.2014 - 01.2018
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Utilized POS system to receive and process customer payments.
Education
First Aid Certificate
01-2024
High School Diploma -
Bomaderry High School
Bomaderry NSW10.2017
Skills
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Exceeding Customer Expectations
- Strong Communication and Interpersonal Skills
- Creativity and Innovation
- First-aid and CPR
- Positive Reinforcement
- Social skill development
Timeline
Interior Decorator
George Schirato
06.2021 - 03.2022
Accommodation Assistant
Bangalay Luxury Villas
04.2020 - 06.2022
Retail Assistant
The Living Room
07.2019 - 02.2022
Family Nanny
Michelle Bishop
03.2018 - 04.2020
Barista
Natural Necessity Cafe
01.2018 - 02.2019
Barista
Gloria Jeans
08.2014 - 01.2018
First Aid Certificate
High School Diploma -
Bomaderry High School
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