Summary
Overview
Work History
Education
Skills
Timeline
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McKenzie Jones

Shoalhaven Heads,NSW

Summary

Goal-oriented, well-versed in corporate communication, Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments.

Highly organized and detail-oriented administrative professional. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Accommodation Assistant

Bangalay Luxury Villas
Shoalhaven Heads , NSW
04.2020 - 06.2022
  • Posted charges, updated accounts and issued bills to departing guests.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Leveraged software to confirm reservations and address guest needs.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Wrote social media content to increase engagement with customers.
  • Wrote and uploaded quality posts for client's various social media pages, improving overall traffic.
  • Monitored and participated in online conversation to build brand visibility.
  • Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
  • Handled client questions and concerns via different communication channels to deliver exceptional customer service.

Interior Decorator

George Schirato
Shoalhaven Heads , NSW
06.2021 - 03.2022
  • Provided information about available color palettes and helped select colors that reflected client personality and goals.
  • Sourced vendors for one-time and ongoing projects, and maintained productive relationships.
  • Coordinated movers and assistant stylists to complete project installations and styling.
  • Promoted company on social media sites and websites.
  • Established company vision and company strategies to achieve profitability, décor and styling and organizational goals.
  • Sourced overseas and local suppliers and vendors.
  • Maintained inventories to decorate, style and stage a duplex home for the client and client's ongoing guests of the homes.
  • Developed and implemented financial management systems to oversee budgets and expenses.

Retail Assistant

The Living Room
Berry , NSW
07.2019 - 02.2022
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Family Nanny

Michelle Bishop
Shoalhaven Heads , NSW
03.2018 - 04.2020
  • Planned recreational activities to enhance physical development and explore stimulating exercises.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Cared for 4 children ages 6 months to 14 years.
  • Communicated with parents about daily activities and any concerning behaviors.

Barista

Natural Necessity Cafe
Gerringong , NSW
01.2018 - 02.2019
  • Described menu items to customers and suggested products based on stated preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Utilized POS system to receive and process customer payments.

Barista

Gloria Jeans
Nowra , NSW
08.2014 - 01.2018
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Utilized POS system to receive and process customer payments.

Education

First Aid Certificate
01-2024

High School Diploma -

Bomaderry High School
Bomaderry NSW
10.2017

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Exceeding Customer Expectations
  • Strong Communication and Interpersonal Skills
  • Creativity and Innovation
  • First-aid and CPR
  • Positive Reinforcement
  • Social skill development

Timeline

Interior Decorator

George Schirato
06.2021 - 03.2022

Accommodation Assistant

Bangalay Luxury Villas
04.2020 - 06.2022

Retail Assistant

The Living Room
07.2019 - 02.2022

Family Nanny

Michelle Bishop
03.2018 - 04.2020

Barista

Natural Necessity Cafe
01.2018 - 02.2019

Barista

Gloria Jeans
08.2014 - 01.2018

First Aid Certificate

High School Diploma -

Bomaderry High School
McKenzie Jones