Michele Triegaardt
Tuncurry,NSW
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in all aspects of Customer relations and service, email management, and office organisation. Along with knowledge of many software programmes like RMS, MYOB, Xero and Microsoft Office to name a few.
Friendly, positive and professional manner whilst gaining years of experience in a Guest Services role has meant I am well equipped to add value to any company seeking a Customer Service professional.
Overview
8
8
years of professional experience
Work History
Guest Services Receptionist
Bangalay Luxury Villas
01.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Efficient use of RMS, Outlook and Microsoft Office computing systems daily
- Developed and maintained positive relationships with guests
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Introduced customers to resort amenities with a pleasant and positive attitude
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Implemented marketing and promotional initiatives to increase occupancy.
Office Coordinator
Miton Metal Roofing
03.2016 - 01.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Created invoices and Quotes through MYOB and Xero accounting software
- Email management using Microsoft Office, Excel and Word
- Answered and managed incoming and outgoing calls while
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
High School Diploma -
Corpus Christi College
Tuggerah, NSWNo Degree - Certificate 3 in Nutrition
Ultimo Tafe
Ultimo, NSWSkills
- Time Management
- RMS, MYOB, XERO, Microsoft Office
- Customer Service
- Telephone Etiquette
- Reservation Management
- Front Office Management
- Computer Proficiency
- Teamwork and Collaboration
- Cash Handling
- Organizational Skills
Interests
In my spare time I always end up at the beach for my runs, ocean swims and play time with my dog Fudge.
Cooking is my absolute happy place.
Timeline
Guest Services Receptionist
Bangalay Luxury Villas
01.2021 - Current
Office Coordinator
Miton Metal Roofing
03.2016 - 01.2021
High School Diploma -
Corpus Christi College
No Degree - Certificate 3 in Nutrition
Ultimo Tafe
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