MD ABU TALHA
Gosnells,Australia
Summary
I am recognized as a hard worker who is driven to exceed performance and contribute to company profitability. Reliable team member with extensive knowledge of materials use and skill at working with modern technologies and equipment, at the same time committed to quality assurance and daily progress, also has a proven history of punctuality and taking initiative for fantastic work. Experienced in customer service, reception, and supervising through hands-on roles in team leadership and operations management, which contribute to overall company success. I have a White Card and RSA certification, demonstrating a commitment to workplace safety and professional service standards. Also, I am trying to get approved for the manager certificate and the TAB Compliance Certificate. Willing to relocate to regional or remote areas within Western Australia to support hospitality and tourism operations.
Overview
5
5
years of professional experience
Work History
Online Team member
Woolworths
Bentley, Australia
07.2023 - Current
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Engaged positively with each customer, providing professional, polite support for sales and service needs.
- Recommended optimal merchandise based on customer needs and desires.
- Demonstrated products to customers, discussed features, and redirected objections to capture sales.
- Readied merchandise for the sales floor by marking items with identifying codes and accurate pricing.
- Drove sales by successfully employing upselling and cross-selling strategies.
- Increased customer service feedback scores by delivering outstanding service to customers.
Supervisor
Get Fresh Merchant
Canning Vale
09.2022 - Current
- Printed, picked, and packed items for shipment according to tight schedules.
- Loaded, unloaded, moved, and sorted materials to keep items flow the correct locations.
- Designed and implemented techniques to reduce the time and costs required to obtain and move goods.
- Obtained and coordinated materials required to meet contract objectives.
- Earned a good attendance record and built a reputation for being on time and ready to work.
Guest Services Agent
Joondalup Resort
07.2022 - 06.2023
- Welcomed and checked in/out guests efficiently, processing payments, and assisting with luggage to ensure a smooth arrival and departure experience.
- Acted as the first point of contact for hotel guests, providing friendly service, and accurate directions within the resort.
- Managed accommodation bookings, including new reservations, changes, and cancellations, across multiple platforms.
- Handled incoming calls professionally, providing information, transferring calls, and resolving inquiries.
- Responded to guest emails promptly, offering accurate information, and sending reports when required.
- Assisted with special guest requests (e.g., late checkouts, room upgrades), and provided local area knowledge.
- Maintained a high standard of customer service, contributing to guest satisfaction and repeat business.
Supervisor
Burk Fuel Station
01.2022 - 09.2022
- Supervised daily fuel station operations, including fuel sales, the convenience store, and customer service.
- Managed a team of attendants by scheduling shifts, delegating tasks, and ensuring adherence to safety and service standards.
- Monitored fuel levels, coordinated with suppliers for timely deliveries, and ensured accurate stock control of fuel and retail products.
- Trained new staff on customer service, point-of-sale systems, cash handling, and compliance with health and safety regulations.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain high customer satisfaction.
- Ensured workplace safety by enforcing OH&S policies, maintaining cleanliness, and conducting routine equipment checks.
- Prepared daily sales reports, balanced cash registers, and assisted in banking and reconciliation duties.
Team leader
Perth City Motel
Thornlie
05.2021 - 12.2021
- Supervised daily motel operations, including front desk, housekeeping, and maintenance coordination.
- Managed guest check-ins/check-outs and resolved customer complaints to ensure guest satisfaction.
- Trained, scheduled, and led a team of staff, promoting high service standards, and teamwork.
- Handled reservations and managed booking platforms (e.g., Booking.com, Expedia) to maximize occupancy rates.
- Ensured compliance with health, safety, and accommodation regulations.
- Conducted regular room inspections to maintain cleanliness and quality standards.
- Assisted in marketing efforts, including online presence and guest reviews, to enhance visibility and reputation.
- Managed stock levels for housekeeping and front-office supplies.
- Reported maintenance issues and coordinated timely repairs with contractors or in-house staff.
Receptionist
Perth City Motel
Thornlie
02.2021 - 05.2021
- Managed front desk operations, including guest check-in and check-out, payment processing, and handling reservations.
- Acted as the first point of contact, greeting and assisting guests with inquiries, directions, and special requests.
- Handled incoming phone calls, emails, and online booking platforms (e.g., Booking.com, Expedia) to ensure smooth reservation management.
- Coordinated with housekeeping and maintenance teams to ensure that rooms were ready, and guest issues were resolved quickly.
- Processed cash and card payments, prepared daily reports, and maintained accurate records of guest transactions.
- Resolved guest complaints promptly and professionally, ensuring a high level of customer satisfaction.
- Maintained a welcoming and professional lobby environment, upholding the motel’s service standards.
Education
Bachelor of Commerce - Tourism and Hospitality
Curtin University
Bentley, WA07.2025
Skills
- Quick learner
- Time management
- Flexible team member
- Ability to work independently
- Prioritization
- Communication skills
- Written communication
- Verbal communication
- Active listening
- Proactive thinking
- Multitasking
- Organization skills
- Customer service
- Team leadership
- Conflict resolution
- Problem solving
- Performance tracking
- Language fluency
- Appointment scheduling
- Issue and complaint resolution
- Customer satisfaction surveys
- Problem-solving
- Teamwork and collaboration
- Teamwork
Languages
English
Full Professional
Timeline
Online Team member
Woolworths
07.2023 - Current
Supervisor
Get Fresh Merchant
09.2022 - Current
Guest Services Agent
Joondalup Resort
07.2022 - 06.2023
Supervisor
Burk Fuel Station
01.2022 - 09.2022
Team leader
Perth City Motel
05.2021 - 12.2021
Receptionist
Perth City Motel
02.2021 - 05.2021
Bachelor of Commerce - Tourism and Hospitality
Curtin University