MD RIFAT HOSSEN
Ingleburn,NSW
Summary
Dynamic professional with extensive experience in retail and operations management, notably as a Line Operator at Medipaq. Proven track record in team leadership and stock management, achieving over 98% accuracy in packaging. Adept at enhancing customer satisfaction and driving sales growth through effective training and strategic promotions.
Overview
2
2
years of professional experience
Work History
Line Operator / Team Leader
Medipaq
Ingleburn, NSW
01.2025 - Current
- Supervise daily pharmaceutical packaging operations, ensuring adherence to SOPs and safety protocols.
- Lead a team of packaging staff, delegate tasks, and monitor workflow to meet production goals.
- Conduct quality control checks, ensure correct labeling and dosage, and report discrepancies.
- Collaborate with quality assurance and warehouse departments to improve efficiency.
- Achieved over 98% accuracy and maintained consistent output under tight deadlines.
Store Manager
TS14 Convenience Store
Guildford, NSW
09.2024 - 02.2025
- Directed day-to-day store operations including stock management, cash handling, and customer service.
- Supervised and trained a team of 5+ employees, managed rosters, and resolved shift conflicts.
- Handled supplier orders, maintained inventory accuracy, and minimized stock loss.
- Developed in-store promotions and merchandising strategies to improve sales.
- Improved customer satisfaction and increased overall store performance metrics.
Crew Member – Customer Service
McDonald’s
Blacktown Sports Park, Rooty Hill
02.2024 - 09.2024
- Delivered high-quality customer service in a busy, fast-paced environment.
- Assisted with order preparation, issue resolution, and cleanliness of front-of-house.
- Supported new team members and contributed to maintaining team efficiency.
Education
Bachelor of Information Technology -
Central Queensland University
Sydney, NSWSkills
- Retail Store Operations
- Team Leadership & Training
- Stock Management & Ordering
- Point-of-Sale (POS) Systems
- Customer Service & Complaint Handling
- Sales Growth Strategies
- Health & Safety Compliance
- Time Management & Multitasking
Languages
English – Fluent, Bangla – Native, Hindi – Proficient
References
Available upon request
Timeline
Line Operator / Team Leader
Medipaq
01.2025 - Current
Store Manager
TS14 Convenience Store
09.2024 - 02.2025
Crew Member – Customer Service
McDonald’s
02.2024 - 09.2024
Bachelor of Information Technology -
Central Queensland University