Microsoft Office
Hi, I’m
Md Aashik Hussain
Support Service Manager
Gungahlin,ACT
Summary
Results-oriented Support Service Manager offering 4 years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support management. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
years of professional experience
4
Languages
Work History
MedirestBruce, Canberra, Bruce
Support Service Manager
09.2022 - Current
Job overview
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Prepared employee schedules for maximum coverage during key hours.
- Prepared agendas and took notes at meetings to archive proceedings.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Created reports, presentations and other materials for executive staff.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of department.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Completed bi-weekly payroll for 50 employees.
Coles GroupSydney, NSW
Caretaking Area-Manager
08.2020 - 09.2022
Job overview
- Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
- Conducted training sessions to educate employees on best practices and procedures to increase and improve performance.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Supervised 12 store and managed 120+ Team members , maintaining contractual, compliance and reporting requirements for all areas and assets.
- Directed all business functions for stores in NSW and ACT, including operational P&L financial duties, workforce planning.
- Transformed underperforming teams into productive, profitable teams.
- Prepared production reports to help senior leadership make accurate operational plans and decisions.
Coles GroupGungahlin, ACT
Team Leader Area Support
02.2020 - 08.2020
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Resolved problems, improved operations and provided exceptional service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed and maintained courteous and effective working relationships.
- Received and processed stock into inventory management system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed team of 105 employees, overseeing hiring, training, and professional growth of employees.
- Identified issues, analyzed information and provided solutions to problems.
- Conducted research, gathered information from multiple sources and presented results.
Dimeo Cleaning ServicesSydney, NSW
Site Supervisor
02.2018 - 02.2020
Job overview
- Oversaw entire building turnover process, enhancing communication between all construction management to facilitate smooth completion.
- Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers.
- Directed projects according to schedule and quality demands.
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
- Administered budget, tracked expenses and documented changes.
Patel SupermarketHurstville, NSW
Customer Service Representative
11.2017 - 05.2018
Job overview
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Regularly exceeded daily sales and product add-on quotas.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Educated customers on promotions to enhance sales.
Education
Birdgewater International CollegeSinamangal Kathmandu
High School Diploma
University Overview
- Majored in Accounting and Computer Science
London Met University166-220 Holloway Rd, London N7 8DB, United Kingdom
Bachelor of Science from Computing
University Overview
- Majored in Software Engineering & Software Development
Skills
Order managementundefined
Software
Jet Brian
Python
Timeline
Support Service Manager
Medirest
09.2022 - Current
Caretaking Area-Manager
Coles Group
08.2020 - 09.2022
Team Leader Area Support
Coles Group
02.2020 - 08.2020
Site Supervisor
Dimeo Cleaning Services
02.2018 - 02.2020
Customer Service Representative
Patel Supermarket
11.2017 - 05.2018
Birdgewater International College
High School Diploma
London Met University
Bachelor of Science from Computing
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