Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Md Asifur Rahman Nishat

Glenorchy,TAS

Summary

Proactive, solution-oriented, and highly motivated retail sales assistant with 3 years of experience in customer service. Exceptional organizational and communication skills. Specialties include: customer relationship management (CRM), proficiency in point-of-sale (POS) systems, and adaptability to technology.

Overview

4
4
years of professional experience

Work History

Customer Service

Woolworths
Bridgewater, TAS
09.2023 - Current
  • Resolved customer service escalations to promote mutually beneficial outcomes.
  • Built strong relationships with customers and vendors through excellent customer service.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Executed top-notch customer service.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Explain online self-help options to customers to promote additional and after-hours support choices.

Front Crew Member

McDonald's
Kingston, TAS
07.2023 - Current
  • took Order from the customer.
  • Trained new front crew members in proper procedures, enhancing overall team performance and cohesion.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Sales Assistant

Agora
Chittagong, Bangladesh
03.2021 - 05.2023
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Executed visual merchandising strategies to attract customers and drive sales.

Education

Bachelor of Science - Software Development

University of Tasmania
06.2026

Skills

  • Customer Service
  • Communication
  • Interpersonal Skills
  • Positive Attitude
  • Attention to Details
  • Adaptability
  • Team Collaboration
  • Complaint Handling

Languages

English
Bengali
Hindi
Urdu

Timeline

Customer Service

Woolworths
09.2023 - Current

Front Crew Member

McDonald's
07.2023 - Current

Sales Assistant

Agora
03.2021 - 05.2023

Bachelor of Science - Software Development

University of Tasmania
Md Asifur Rahman Nishat