Md Fakhrul Hasan LIPU
Kingswood,NSW
Summary
Motivated and customer‑focused retail assistant with strong experience in fast‑paced environments. Skilled in providing excellent service, maintaining organised shelves, and supporting team operations during busy periods. Known for staying calm under pressure, adapting quickly to change, and creating positive shopping experiences. Always eager to learn, contribute, and go the extra mile for customers and colleagues
Overview
1
1
year of professional experience
Work History
Store Team Member
Shwapno Super Shop
Dhaka, Bangladesh
2023.01 - 2023.07
- Deliver friendly, helpful customer service and assist shoppers with product enquiries.
- Restock shelves, rotate stock, and maintain clean, organized displays.
- Operate the checkout, process transactions accurately, and handle returns professionally.
Sales Assistant
Agora
Dhaka, Bangladesh
2022.06 - 2023.01
- Delivered excellent customer service by assisting shoppers and recommending suitable products.
- Managed stock replenishment and ensured shelves were fully stocked and well presented.
- Handled checkout transaction quickly and accurately during busy store hours.
- Contributed to store operations by maintaining cleanliness and supporting promotional setups.
Distribution Centre Staff
Unimart
Dhaka, Bangladesh
2022.02 - 2022.05
- Received sorted and dispatched inventory efficiently while following warehouse safety procedures.
- Picked and packed orders with high accuracy to meet delivery deadlines and productivity targets.
- Operated manual handling equipment safely and maintained organized storage areas.
- Supported team workflow to ensure smooth logistics and timely stock replenishment.
Education
Masters of Research - Civil Engineering
Western Sydney University
Sydney, NSW2026-03
Post-Graduate Diploma - Project Management
Edupro, UK
Online2023-08
Bachelor of Science - Civil Engineering
Ahsanullah University of Science & Technology
Dhaka2014-12
Skills
- Customer engagement
- Stock replenishment
- Customer service
- Teamwork
- Problem-solving abilities
- Inventory management
- Cleaning and sanitizing
Languages
English
Advanced (C1)
C1
Bengali
Proficient (C2)
C2
Accomplishments
- Maintained high checkout accuracy during busy shifts.
- Delevered consistently strong customer service feedback.
- Met daily stock and order targets with reliability.
- Recognized for teamwork and flexible shift support.
Volunteer Work
- Assisted in community food distributions programs, helping organize supplies and support local families.
- Supported neighborhood clean-up initiatives to maintain safe public spaces.
- Helped organize donation drives and sort items for community charities.
Interests
Fitness
Cooking
Travel
Football
Organizing
Technical Skills
Software
- Microsoft Excel, Microsoft Office, Microsoft Powerpoint, Revit, Sketchup Pro, AutoCad
Timeline
Store Team Member
Shwapno Super Shop
2023.01 - 2023.07
Sales Assistant
Agora
2022.06 - 2023.01
Distribution Centre Staff
Unimart
2022.02 - 2022.05
Masters of Research - Civil Engineering
Western Sydney University
Post-Graduate Diploma - Project Management
Edupro, UK
Bachelor of Science - Civil Engineering
Ahsanullah University of Science & Technology