Md Ikbal Hosain
Sandy Bay,TAS
Summary
Pro-active, quick-learner, self-driven, people-cantered, detail-oriented a dedicated social worker with expertise on community services, support works, customer service, administration, accounting, and client management. Looking for an opportunity to employ my expertise in community services sector by leveraging my experiences.
Professional with strong background in providing compassionate care and support to individuals with disabilities. Skilled in developing individualized care plans, implementing therapeutic activities, and ensuring client safety and well-being. Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care.
Overview
10
10
years of professional experience
Work History
DISABILITY SUPPORT WORKER
OnTrack Tasmania
01.2024 - Current
- Ensuring a high standard of personal care and support is provided to participants by following the program structure
- Helping manage SIL or STA house supports and arrange Community Access support
- Working with participants with autism, ADHD, trauma, fatal alcohol syndrome, Adams Oliver Syndrome, multiple disabilities, 15q gene duplication syndrome, dementia, Schizophrenia, type1 diabetes, etc
- Reinforcing Positive Behaviour Support plan for the participants and report the progress of the participants
- Providing supports to the participants with complex care plan who need extended supports
- Helping participants develop skills and be independent
- Ensuring medication is administered in accordance with policies and procedures
- Reporting to police and the office in emergency situation
- Offering emotional and practical support, including assisting with budget preparation and other money matters
- Adhering to case notes, rostering, Behaviour Support Plan, WHS, quality of direct care plan
- Flagging concerns regarding participants and report them to the management
Accounts Assistant
Western Meats & Poultry Pty Ltd (Flying Poultry)
07.2021 - 12.2021
- Efficiently managed financial data management tasks with precision and timeliness
- Played a key role in invoice processing and auditing, ensuring accuracy in details such as pricing and terms
- Proactively handled accounts receivable management, maintaining timely communication with customers
- Assisted in accounts payable management, verifying invoices and facilitating prompt payments
- Conducted regular bank reconciliations, promptly resolving any discrepancies
- Supported expense management procedures, ensuring compliance with policies
- Proficiently utilized accounting software for daily tasks such as Microsoft Dynamics 365 degree
Assistant Manager
Hong Kong and Shanghai Banking Corporation (HSBC)
05.2015 - 02.2018
- Monitored and supervised customer profiles that were selected for periodic review or for any suspicious alert addressed by Financial Crime & Compliance (FCC) or SCDM screening alert or for any escalation related to transaction, documentation, & ID&V
- Assisted to manage a team of 20 to 25 co-workers to resolve the ongoing CDD issues
- Communicated regularly with all the legal concerned parties i.e
- Local Financial Crime and Compliance, Asia Pacific Financial Crime and Compliance, and Regional CDD team in Hong Kong to resolve the potential problems and bottlenecks to complete the customer KYC review
- Helped Head of Banking Operation localize the Department Instruction Manual (DIM) to make smooth work process
Education
Advanced Diploma of Community Sector Management - Community Sector Management
Reach Community College
Hobart, TAS12.2024
Diploma of Community Services - Community Services
Australian Ideal College
Hobart04.2023
Masters of Practising Accounting - Accounting
Swinburne University of Technology
Hawthorn, VIC12.2019
Skills
- Stakeholder management
- Participant management
- Daily living assistance
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Documentation and reporting
- Conflict resolution
- Positive attitude
- Care coordination
- Client advocacy
- Case planning
- Community outreach
- Crisis intervention
- Annual case reviews
- Resource identification
- Risk assessment
- Empathy and compassion
- Eligibility assessment
- Critical thinking
- Emotional awareness
- MS office
- Teamwork and collaboration
Volunteer Experience
Salvation Army, Volunteering at Salvos in Doorways and Case Working. It's my passion to help the community in every way possible. This experience would help me engage in social work as a Case Worker in the future.
Timeline
DISABILITY SUPPORT WORKER
OnTrack Tasmania
01.2024 - Current
Accounts Assistant
Western Meats & Poultry Pty Ltd (Flying Poultry)
07.2021 - 12.2021
Assistant Manager
Hong Kong and Shanghai Banking Corporation (HSBC)
05.2015 - 02.2018
Advanced Diploma of Community Sector Management - Community Sector Management
Reach Community College
Diploma of Community Services - Community Services
Australian Ideal College
Masters of Practising Accounting - Accounting
Swinburne University of Technology
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