Md Monir Hossen
Bankstown ,Australia
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Client Service Officer
Campbelltown Court | Courts, Tribunals & Service Delivery | Department of Communities & Justice
2023.06 - Current
- Greeted incoming clients to provide immediate, friendly and knowledgeable support.
- Daily assist in the operation of court rooms as well as record outcoming.
- Perform daily clerical and administrative activities.
- Assist team with any office requirements.
- Acknowledge any changes of policy and procedures.
- Reported complex client issues, questions and needs to management.
- Attended educational trainings and workshops for professional growth.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Perform jobs with respect of ethical conduct of the business.
Sydney Agent Tracer
UPS Freight
BOTANY , NSW
2019.08 - 2023.06
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
- Retrieved stored items and traced lost shipments, when necessary.
- Implemented strategic shipping policies to achieve long and short-term sales targets.
- Used scanners to track parcel information, condition or receipt.
- Conducted inventories and updated database to reflect accurate cargo information.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Manager
RUSSOS PIZZERIA
REVESBY , NSW
2016.01 - 2019.07
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Entered time and attendance logs in preparation for payroll.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Monitored staff performance and addressed issues.
Education
MBA - International Business
UNIVERCITY OF WALES INSTITUTE CARDIFF
LONDON01.2011
BBA - FINANCIAL MANAGEMENT
INTERNATIONAL ISLAMIC UNIVERCITY CHITTAGONG BD
BANGLADESH06.2009
Skills
- Client Needs Assessment
- De-Escalation Techniques
- Customer Service
- Computer Skills
- High-Energy Attitude
- Administrative and Office Support
- Time Management
- Problem-Solving
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Document and Records Management
Accomplishments
- Recognized as Employee of the 2020 for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
Timeline
Client Service Officer
Campbelltown Court | Courts, Tribunals & Service Delivery | Department of Communities & Justice
2023.06 - Current
Sydney Agent Tracer
UPS Freight
2019.08 - 2023.06
Manager
RUSSOS PIZZERIA
2016.01 - 2019.07
MBA - International Business
UNIVERCITY OF WALES INSTITUTE CARDIFF
BBA - FINANCIAL MANAGEMENT
INTERNATIONAL ISLAMIC UNIVERCITY CHITTAGONG BD
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