Md Safiyan Ahmed
Darwin City,NT
Summary
Adept at working effectively, unsupervised, and quickly mastering new sets of work skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience. An organized and patient individual, polished in handling customer complaints. Flexible and outgoing team player, commended for demonstrating honesty and integrity with customers, team members, and supervisors.
Overview
3
3
years of professional experience
Work History
Duty Manager
Thai Kee IGA Meadowbank
Ryde, NSW
10.2022 - 03.2025
- Reported and recorded final counts from cashiers during closing shifts.
- Ensured balanced cash floats at store opening and closing.
- Ordered allocations and special-buy deals from suppliers to secure low prices.
- Managed stock ordering for dry goods, fruit and vegetables, dairy, freezer, and meat, based on sales metrics and upcoming specials.
- Built promotional ends and off-location displays to highlight specials, and boost customer engagement.
- Created shelf planograms and product layouts based on total sales, and popularity.
- Supervised a team of 5 to 10 staff members to achieve daily operational objectives.
- Received and checked deliveries of dry goods and perishables.
- Printed and displayed promotional tickets according to store guidelines.
- Operated POS system to process sales and returns.
- Conducted quality checks on produce during opening shifts, before replenishment.
- Marked down perishable and dry stock to reduce waste and avoid expiry.
- Splitting pallets to optimize product placement for efficient stocking.
- Filling shelves according to its designated tickets.
- Resolved customer complaints professionally to ensure positive outcomes.
Nightfill
Coles Supermarket
Darwin City, NT
09.2023 - Current
- Executing building ends and off-locations on Tuesdays to highlight upcoming promotions.
- Conducting weekly code checks to ensure loss prevention measures were effective.
- Splitting pallets to optimize product placement for efficient stocking.
- Filling ambient products according to designated tickets to maintain inventory accuracy.
- Cleaning back dock after nightfill team completes stocking duties.
- Manage the filling of fresh produce, dairy, freezer, and meat items efficiently.
Education
Bachelors - Information Technology
Charles Darwin University
Skills
- Cash handling accuracy
- Pricing and Markdowns
- Store opening and closing
- Merchandising
- Computer proficiency and Microsoft Office
- Teamwork and collaboration
- Customer service
Timeline
Nightfill
Coles Supermarket
09.2023 - Current
Duty Manager
Thai Kee IGA Meadowbank
10.2022 - 03.2025
Bachelors - Information Technology
Charles Darwin University
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