Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Md Samsul Amin

318B, Wharf St, Queens Park,Australia

Summary

Seeking a challenging position in sales and support within a supermarket environment in Australia. Leveraging my experience in client management, operational oversight, and team leadership gained from Swapna Super Market in Bangladesh, I aim to contribute to delivering exceptional customer service and driving the success of the store.

A dedicated professional with 3 years of experience in Swapna Super Market, Bangladesh, focusing on roles such as Operations Manager and Sales Associate. Possessing strong interpersonal skills, attention to detail, and a customer-centric approach, I am eager to transfer my skills and contribute positively to a dynamic team in an Australian supermarket setting.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

Swapna Super Market
Dhaka, Bangladesh
01.2022 - 01.2024
  • Oversaw day-to-day operations of the supermarket, including inventory management, staff scheduling, and customer service
  • Ensured compliance with health and safety regulations, maintaining a clean and organized store environment
  • Managed a team of sales associates, providing training, guidance, and support to optimize performance and productivity
  • Implemented promotional strategies to drive sales and increase customer satisfaction.

Sales Associate

Swapna Super Market
Dhaka, Bangladesh
01.2020 - 01.2021
  • Provided excellent customer service, assisting shoppers with inquiries, product recommendations, and purchases
  • Managed cash transactions and operated POS systems efficiently, ensuring accuracy and security
  • Maintained store cleanliness and organization, restocking shelves and monitoring inventory levels
  • Collaborated with team members to achieve sales targets and contribute to a positive working environment.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.

Education

Master of Predictive Analytics (In Progress) -

Curtin University
03.2024

MBA in Management Information Systems (MIS) -

Dhaka University

BBA in Management Information Systems (MIS) -

Dhaka University

HSC in Business Studies -

Khilgaon University College

SSC in Business Studies -

Madartek A.Aziz High School & College

Skills

  • Strong interpersonal and communication skills
  • Attention to detail and accuracy in tasks
  • Proficiency in Microsoft Office Suite and POS systems
  • Ability to work effectively in a team environment
  • Customer-focused approach and problem-solving abilities
  • Performance Management
  • Staff Development
  • Business Administration
  • Operations Management
  • Workforce Management
  • Team Leadership
  • Schedule Preparation
  • Sales management
  • Staff Management

Affiliations

  • Member of Management Information Systems Alumni Association (MISAA)
  • Member of Voice of Business under University of Dhaka.
  • Volunteer at Badhon Blood Donation Organization.
  • Volunteer at Shebok -Unity for Humanity.

Languages

English
Full Professional
Bengali
Native/ Bilingual

Certification

  • IELTS Certificate having score 6.5
  • Police Clearance Certificate

Timeline

Manager

Swapna Super Market
01.2022 - 01.2024

Sales Associate

Swapna Super Market
01.2020 - 01.2021

Master of Predictive Analytics (In Progress) -

Curtin University

MBA in Management Information Systems (MIS) -

Dhaka University

BBA in Management Information Systems (MIS) -

Dhaka University

HSC in Business Studies -

Khilgaon University College

SSC in Business Studies -

Madartek A.Aziz High School & College

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Md Samsul Amin