Roman Rana

Team Manager

Woolworths SuperMarket

Dickson, ACT

10.2020 - Current

Led a team of 12 employees, providing ongoing training and development opportunities to ensure high levels of performance and customer satisfaction.
Established clear roles and responsibilities for each team member, allowing for better accountability and collaboration
Monitored team performance and identified areas of improvement, resulting in an increase in team efficiency
Ensured compliance with all health and safety regulations and company policies, maintaining a safe and secure environment for customers and staff.
Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
Led regular team meetings to communicate current business trends and relevant updates.
Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
Delegated work assignments and prioritized tasks.
Established effective communication channels between departments to ensure information is shared accurately and efficiently.
Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
Resolved customer inquiries and complaints requiring management-level escalation.
Implemented a performance appraisal system that provided employees with timely and personalized feedback
Analyzed and evaluated departmental performance, resulting in an improvement in overall performance
Inspiring and motivating team members to demonstrate high levels of store standards and achieve sales targets
Driving store profitability through stock management and minimizing stock loss
Handle customer complaints and resolve any issues in a timely manner
Monitor and analyze sales performance, generating reports and implementing strategies for improvement.