Md. Shafiqur Rahman Bhuiyan
Lakemba,NSW
Summary
To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally. I offer strong interpersonal skills to develop global customer solutions with thought leadership and integrity, excellent interpersonal, oral and written communication and presentation skills, functioning well both independently and collaboratively with an outgoing personality. My goal is to become a valued asset.
Overview
1
1
year of professional experience
Work History
CXP Agent
Daraz Bangladesh
Dhaka, Dhaka
10.2022 - 01.2024
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Created weekly reports on sales figures and provided analysis on trends within assigned area of responsibility.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Communicated with clients to determine property needs and budget constraints.
Education
BBA - Management Studies
Jagannath University, Dhaka
DHAKA, BANGLADESH12-2019
HSC - Science
St. Joseph Higher Secondary School, Dhaka
DHAKA, BANGLADESH06-2014
SSC - Science
National Bank Public School & College
Dhaka, Bangladesh02-2012
MASTERS Of Management - Business Management
University of Technology Sydney (UTS)
Minto, NSWSkills
- MS Office Applications (Word, Excel & Power Point)
- Video editing through Filmora video editing software
- Excellent presentation and communication skill
- Ability to maintain group cohesion
- Marketing Management
- Call Management
Extracurricular Activities
Successfully completed a workshop titled- "Transition toward Small & Medium Enterprise" to get practical knowledge regarding SME. Got the best debates award in St. Joseph Higher Secondary School in the year 2013. Worked as the Press Secretary of Jagannath University Debating Club. Worked as the President of English Club, St. Joseph Higher Secondary School. Former Executive Member of Jagannath University Career Club. Former General Member of Jagannath University Management Club.
Personal Information
- Height: 5'3"
- Father's Name: Md. Sahidur Rahman Bhuiyan
- Mother's Name: Rebeka Shultana
- Date of Birth: 12/06/97
- Nationality: Bangladeshi
- Religion: Islam
Training
- Be a Supply Chain Leader- BSCMS at Department of Management Studies, Jagannath University, Dhaka
- Fire Extinguish & Earthquake Management at Department of Management Studies, Jagannath University, Dhaka
Disclaimer
I, hereby, declare that the above particulars are true and correct to the best of my knowledge.
Languages
7.00, 6.5, 7.00, 7.00, 6.5
References
Sajib Mitro
Team Member,
Kmart, Hornsby.
Email- sazib.mitro@gmail.com
Employee ID- 1007203
Timeline
CXP Agent
Daraz Bangladesh
10.2022 - 01.2024
BBA - Management Studies
Jagannath University, Dhaka
HSC - Science
St. Joseph Higher Secondary School, Dhaka
SSC - Science
National Bank Public School & College
MASTERS Of Management - Business Management
University of Technology Sydney (UTS)
Similar Profiles
Uttam MojumderUttam Mojumder
Brand Manager at Daraz BangladeshBrand Manager at Daraz Bangladesh
SHAH SHAMSSHAH SHAMS
Order Management Coordinator at Daraz Bangladesh LimitedOrder Management Coordinator at Daraz Bangladesh Limited
MD Shagor MostafaMD Shagor Mostafa
Operation Associate at Daraz Bangladesh Ltd.Operation Associate at Daraz Bangladesh Ltd.