Md. Shafiqur Rahman Bhuiyan
Lakemba
Summary
To secure a challenging position that utilizes years of experience, while allowing me the opportunity to grow professionally. I offer strong interpersonal skills to develop global customer solutions with thought leadership and integrity, excellent interpersonal, oral and written communication and presentation skills, functioning well both independently and collaboratively with an outgoing personality. My goal is to become a valued asset.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
Daraz Bangladesh Limited
09.2022 - 01.2024
- Receiving calls from customers and solve their quarries over phone.
- Called customers to confirm order and get feedback.
- Meet customers and ensure their delivery.
Education
Master of Business Administration - Business Management
University of Technology Sydney (UTS)
Sydney, NSW02.2026
BBA - Management Studies
Jagannath University, Dhaka
Bangladesh01.2019
HSC -
St. Joseph Higher Secondary Science School, Dhaka
Bangladesh01.2014
SSC -
National Bank Public School, Science Dhaka
Bangladesh01.2012
Skills
- MS Office Applications (Word, Excel & Power Point)
- Video editing through Filmora video editing software
- Excellent presentation and communication skill
- Ability to maintain group
- Customer Needs Assessment
- Call center experience
- Marketing
- Live chat support
- Customer Service
- Teamwork and Collaboration
- Inbound Call Management
Personal Information
- Height: 5'3"
- Father's Name: Md. Sahidur Rahman Bhuiyan
- Mother's Name: Rebeka Shultana
- Date of Birth: 12/06/97
- Nationality: Bangladeshi
- Religion: Islam
References
- Sajib Mitro, Team Member, Kmart, Hornsby. Employee ID- 10072203, Cell- 451933489, E-mail: sazib.mitro@gmail.com
Extracurricular Activities
Successfully completed a workshop titled- "Transition toward Small & Medium Enterprise" to get practical knowledge regarding SME Got the best debater award in St. Joseph Higher Secondary School in the year 2013 Worked as the Press Secretary of Jagannath University Debating Club Worked as the President of English Club, St. Joseph Higher Secondary School Former Executive Member of Jagannath University Career Club Former General Member of Jagannath University Management Club
Language Skill
Proficient, 7.00, 7.00, 6.00, 6.5, Proficient
Training
- Be a Supply Chain Leader- BSCMS at Department of Management Studies, Jagannath University, Dhaka.
- Fire Extinguish & Earthquake Management at Department of Management Studies, Jagannath University, Dhaka.
Disclaimer
I, hereby, declare that the above particulars are true and correct to the best of my knowledge.
Timeline
Customer Service Executive
Daraz Bangladesh Limited
09.2022 - 01.2024
Master of Business Administration - Business Management
University of Technology Sydney (UTS)
BBA - Management Studies
Jagannath University, Dhaka
HSC -
St. Joseph Higher Secondary Science School, Dhaka
SSC -
National Bank Public School, Science Dhaka
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