Md Shahidul Alam
Allawah,NSW
Summary
Dynamic individual with hands-on experience in BWS and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Proven ability to maintain high customer satisfaction while managing cash transactions accurately.
As a self-employed Light Motor Vehicle Mechanic, utilized advanced diagnostic tools to enhance repair efficiency, demonstrating reliability and strong communication skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
BWS
06.2018 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Light Motor Vehicle Mechanic
Self-employeed
06.2018 - Current
- Minimized errors in diagnostics and repairs by utilizing advanced diagnostic tools and equipment effectively.
- Assisted customers in understanding complex mechanical issues with their vehicles, alleviating concerns about potential costs and timelines for repairs.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Education
RSA - Liquor And Gaming Industry
BarMax (Tertius Training Pty Ltd)
Ultimo, NSW05-2018
Certificate III in Light Vehicle Mechanical Tech. - Light Motor Vehicle Mechanical Repair Industry
Management Institute of Australia
Liverpool, NSW05-2011
Skills
- Customer service
- Customer satisfaction
- Multitasking and organization
- Reliability and punctuality
- Conflict resolution
- Patience in Challenging Situations
Timeline
Customer Service Cashier
BWS
06.2018 - Current
Light Motor Vehicle Mechanic
Self-employeed
06.2018 - Current
RSA - Liquor And Gaming Industry
BarMax (Tertius Training Pty Ltd)
Certificate III in Light Vehicle Mechanical Tech. - Light Motor Vehicle Mechanical Repair Industry
Management Institute of Australia
Similar Profiles
Utsab SubediUtsab Subedi
Multisite Store Manager at BWSMultisite Store Manager at BWS
Purnima BaryahPurnima Baryah
Team Member at BWSTeam Member at BWS
Jessica SellersJessica Sellers
Store Manager at BWSStore Manager at BWS