Md Shahidul Alam

• Greeted customers and provided friendly customer service.
• Provided excellent customer service by helping customers locate items they were looking for.
• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Resolved customer complaints in a professional manner.
• Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
• Informed customers of in-store promotions or pricing specials.
• Counted and balanced cashier drawers.

• Inspected vehicle engines to diagnose issues accurately.
• Diagnosed electrical problems in cars' computerized control systems.
• Created cost estimates for repair work requested by customers.
• Ordered necessary replacement parts from suppliers when needed.
• Tested vehicle systems and components using specialized diagnostic tools.
• Followed company and manufacturer guidelines for completing repairs.
• Verified that repairs were completed correctly by performing test drives with customers.
• Ensured that customer satisfaction was met at all times through quality service delivery.
• Kept workshop and bench area tidy and clean.

Maintained accurate records of all services performed on vehicles.

• Assembled and installed a variety of mechanical and electrical components, including a bulbar, nudge bar, canopy, metal fuel tank, electric braking system, radio antenna, search lights, dual battery system, refrigerator, suspension system, etc.
• Kept workshop and bench area tidy and clean.

• Performed routine maintenance, such as changing oil and checking fluids levels, on all vehicles.
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• Tested equipment to locate damaged or worn parts and diagnose malfunctions.
• Wrote technical reports and developed charts, graphs and schematics to describe and illustrate system's operating characteristics.

• Performed routine maintenance and repairs on light motor vehicles, such as oil changes, brake jobs, tire rotations, and tune-ups.
• Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
• Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
• Kept up-to-date on industry trends and best practices in order to provide high quality services.