Md.Shakawat Hosan Shaikot
Sydney,NSW
Summary
I am passionate about accuracy, efficiency & dedicated in all aspects of my work. I believe in finding innovative solutions that drive success. I enjoy the challenges of meeting tight deadlines while maintaining
Overview
2
2
years of professional experience
Work History
Food Waiter
Volcanos Steakhouse
Sydney, NSW
02.2024 - Current
- Provided excellent customer service by anticipating the needs of guests, responding quickly to requests, addressing complaints tactfully, and thanking customers for their patronage.
- Replenished beverages throughout meal service as needed.
- Ensured that all dishes were served at the correct temperature and garnishes were properly presented on plates.
- Removed dirty dishes from tables in a prompt and efficient manner.
Operational Supervisor
Shwapno supermarket
Dhaka , Bangladesh
08.2023 - 11.2023
- Monitored staff performance and provided feedback on a regular basis.
- Developed strategies to improve operational processes in order to increase efficiency and productivity.
- Conducted training sessions for new employees regarding operational procedures.
Sales Executive
ACI Company
Dhaka, Bangladesh
02.2022 - 05.2023
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Negotiated contracts with clients on behalf of the company.
- Trained junior sales staff on techniques for improving customer service experience.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
Education
Master of Science -
Western Sydney University
Parramatta, NSWBachelor of Science -
Sher-e-bangla Agricultural University
Dhaka,BangladeshSkills
- Customer Service
- Relationship Management
- Supply Restocking
- Handling Complaints
- Prospecting skills
- Leadership
Accomplishments
- I participated in the " International Biology Olympiad" in March 2018
- I did a course on the Geographical Information System(GIS) Fundamental course
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Affiliations
- In my leisure time, I like to do outdoor adventures, volunteering, cooking & baking
Timeline
Food Waiter
Volcanos Steakhouse
02.2024 - Current
Operational Supervisor
Shwapno supermarket
08.2023 - 11.2023
Sales Executive
ACI Company
02.2022 - 05.2023
Master of Science -
Western Sydney University
Bachelor of Science -
Sher-e-bangla Agricultural University
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