Md Sumit Masum
Bankstown,NSW
Summary
Dynamic Head Mechanic with extensive experience at Select Auto Group, excelling in vehicle diagnostics and engine repair. Proven ability to enhance team productivity and ensure safety compliance while delivering exceptional customer service. Recognized for effectively training staff and streamlining operations, resulting in improved service efficiency and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Head Mechanic
Select Auto Group
Croydon, NSW
03.2025 - Current
- Inspected vehicles to identify mechanical issues and necessary repairs.
- Performed routine maintenance on cars including oil changes and tire rotations.
- Utilized diagnostic tools to evaluate vehicle performance and systems.
- Maintained a clean and organized workspace in compliance with safety standards.
- Communicated effectively with customers about service recommendations and repairs.
- Documented repair processes and services performed for customer records.
- Collaborated with team members to ensure efficient workflow in the shop.
- Documented and updated maintenance records, documents and work order logs.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Communicated job status and estimated completion times.
- Supervised mechanics performing maintenance and repairs.
- Prioritized tasks to plan and delegate work to reduce delays and increase productivity.
Head Mechanic/Store Manager
Select Auto Care
Croydon, NSW
08.2022 - 02.2025
- Diagnosed vehicle issues and performed necessary repairs on various makes and models.
- Supervised mechanics to ensure compliance with safety and quality standards.
- Maintained inventory of tools and parts for efficient workshop operations.
- Trained new staff on repair techniques and customer service protocols.
- Conducted routine maintenance checks to prevent major repairs and ensure reliability.
- Documented and updated maintenance records, documents and work order logs.
- Prioritized tasks to plan and delegate work to reduce delays and increase productivity.
- Resolved customer concerns and team member issues through email communication.
- Used computer maintenance program to produce repair orders and charge out parts.
Head Mechanic/Second in Charge
Bridgestone Select
Bondi, NSW
09.2015 - 08.2022
- Led a team of mechanics in performing vehicle repairs and maintenance tasks.
- Diagnosed mechanical issues using advanced diagnostic tools and techniques.
- Trained junior mechanics on best practices and safety procedures in the workshop.
- Inspected completed repairs to ensure quality and compliance with safety standards.
Mechanic
Jeff Johnson Automotive
Griffith , NSW
02.2007 - 03.2015
- Diagnosed mechanical issues using diagnostic tools and equipment.
- Performed routine maintenance on vehicles to ensure optimal performance.
- Collaborated with team members to streamline repair processes and workflows.
- Repaired engines, transmissions, and other critical vehicle systems efficiently.
Education
Certificate III & IV in Automotive Technology - Automotive Engineering
TAFE NSW
NSW01-2008
Skills
- Vehicle inspection
- Diagnostic testing
- Engine repair
- Part replacement
- Safety compliance
- Customer service
Accomplishments
- Outstanding Student Award, Department of Automotive Engineering, 2008
- Outstanding Student Of Campus (Griffith), 2008
- Next Masters Riverina, 2009
Timeline
Head Mechanic
Select Auto Group
03.2025 - Current
Head Mechanic/Store Manager
Select Auto Care
08.2022 - 02.2025
Head Mechanic/Second in Charge
Bridgestone Select
09.2015 - 08.2022
Mechanic
Jeff Johnson Automotive
02.2007 - 03.2015
Certificate III & IV in Automotive Technology - Automotive Engineering
TAFE NSW