Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Meg Jones

Wollongong,NSW

Summary

Accomplished Retail Sales Associate with a proven track record at Woolworth's and Cotton On Group, enhancing customer satisfaction and exceeding sales targets through exceptional service and teamwork. Skilled in POS operations and adept at fostering customer loyalty, I bring a can-do attitude and a commitment to maintaining a professional and fun work environment.



Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Cotton On Group
10.2022 - Current
  • Point of sale trained.
  • Managed cash registers, ensuring accurate money transactions and safeguarding against losses.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Efficient in end of day closing of cash tills and bank procedures, as well as start of day opening procedures.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.

Retail Sales Associate

Retail Company - Woolworth's
10.2018 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Versatile departments worked in throughout the store.
  • Safely worked with high risk cross-contamination food products to ensure customer safety at all times.
  • Conducted trainee training for new employees.
  • Managed and ran departments when requested.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.


Education

Bachelor of Arts - Bachelor of International Studies

UOW
Wollongong, NSW

Bachelor of Arts - Photography And Digital Imaging

TAFE NSW, Wollongong
NSW

High School Diploma -

Oak Flats High School
01-2021

Skills

  • Customer service
  • Can-do attitude
  • Teamwork and collaboration
  • Store opening and closing
  • Approachable nature
  • Flexible schedule
  • High problem-solving skills
  • Product knowledge
  • Attention to detail
  • Professional appearance

Certification

  • Alcohol Seller/Server Certification
  • First Aid/CPR trained

Timeline

Retail Sales Associate

Cotton On Group
10.2022 - Current

Retail Sales Associate

Retail Company - Woolworth's
10.2018 - Current

Bachelor of Arts - Bachelor of International Studies

UOW

Bachelor of Arts - Photography And Digital Imaging

TAFE NSW, Wollongong

High School Diploma -

Oak Flats High School

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