Meghan Pernicano

Wellington Point

Summary

Highly organised and dedicated Administration and Client Services professional with extensive experience supporting clients, managing confidential documentation, and coordinating day-to-day operations in fast-paced environments. Recognised for strong communication skills, attention to detail, integrity, and the ability to manage competing priorities with professionalism and discretion. Experienced in maintaining accurate records, ensuring compliance requirements are met, and delivering compassionate, client-centred service.

Overview

years of professional experience

4000

years of post-secondary education

Work History

Administration / Client Service Manager

Mortgage Broker

01.2023 - Current

Provide comprehensive administrative and client service support to a mortgage broker.
Manage client enquiries via phone and email in a professional and timely manner.
Prepare and review loan documentation to ensure accuracy and completeness.
Liaise effectively with clients, lenders and external stakeholders.
Maintain accurate client records and CRM systems.
Conduct compliance checks to ensure regulatory requirements are met.
Ensure strict confidentiality and accuracy in all client matters.
Demonstrate strong problem-solving skills and the ability to respond effectively to urgent matters.

Lunchbox Mini

01.2022 - 01.2023

Performed data entry and maintained accurate records using Microsoft Word and Excel.
Managed customer and supplier communications.
Coordinated stock control and ordering processes.
Undertook general office administration and reception duties.

Disability Support Worker

01.2020 - 01.2023

Provided personal care and high-level practical support to a client with complex needs.
Maintained detailed progress notes and documentation in line with care requirements.
Supported daily living activities while promoting dignity and independence.
Demonstrated empathy, professionalism and discretion in all interactions.
Communicated effectively with the client, family members and multidisciplinary support team.

Administration / Accounts

Aim To Maintain

01.2016 - 01.2020

Managed accounts using Xero accounting software.
Prepared invoices and quotations.
Maintained accurate financial and administrative records.
Utilised Microsoft Word and Excel for reporting and documentation.

Beauty Therapist

01.2001 - 01.2016

Delivered high-quality client service across multiple full-time roles including senior positions.
Key responsibilities included managing bookings, payments and client records.
Maintaining compliance with health, safety and hygiene standards.
Building and maintaining strong client relationships.
Demonstrating excellent time management and customer service skills.
Employers included: Senior Beauty Therapist (2005–2007), Senior Beauty Therapist (2003–2005), Beauty Therapist (2001–2003)

Education

Diploma of Applied Science - Beauty Therapy

Queensland School of Beauty

Queensland

Senior Secondary Education - Year 12

Skills

Administration and office coordination
Client and stakeholder liaison
Confidential record management
Compliance and documentation accuracy
Microsoft Office Suite (Word, Excel, Outlook)
CRM and data management systems

Accounts administration (Xero, invoicing, quotations)
High-level communication skills
Time management and organisational skills
Problem-solving and adaptability
Team collaboration

References

Lauren Conde, Mortgage Broker, laurenconde@everafterhomeloans.com.au
Petina Larder, Family Representative - Disability Support, Andierosedesigns@gmail.com
Anna Van Djik, Lunchbox Mini, Anna@lunchboxmini.com

Timeline