Megan Birdsall

Managed administration tasks to ensure compliance with best practices in kindergarten operations.

Liaised with staff and parents to promote a collaborative educational environment.

Created weekly staff rosters to optimise scheduling and resource allocation.

Coordinated with suppliers to order educational materials, cleaning supplies, and training resources.

Onboarded new staff members to facilitate smooth integration into the center.

Inducted new families into the center to enhance community engagement.

Developed social media posts and website content to improve online presence.

Organised incursions and events for families and staff to strengthen community bonds.

• Managed 7 different stores throughout NSW.
  
• Trained a team on six different computer systems.
• Experienced in managing small teams of four to teams of forty-five.
• Developed and enforced cultural change through the 3 and Vodafone merger.
• Received VHA’s highest award three times for sales recognition.
• Completed Coach Approach, Management Cert III, Conflict Resolution, Crisis Management, Courageous Conversations, and goal setting.
  
• Increased sales by 15% month by month while consistently achieving all 7 sales KPIs. Improved stocktake results from -$5,000 shrinkage to -$85 in one month.
• Consistent growth in NPS (Net Promoter Score) month on month.
• Rostering to labor, traffic, and performance for up to 3 stores at once.
• Visual merchandising (changed once a week).
• Profit and loss reporting.
• Facilitated meetings and training nights for store, region, and state.
• Closed and refit 3 stores.
• Created learning modules and sales training for managers' meetings and inductions.
• Facilitated talent searches, interviewing groups, and individuals.
• Frequently collaborated with state managers, territory managers, and learning consultants, giving feedback and planning meetings, training, and bonding sessions.
• Facilitated monthly store meetings and quarterly region meetings.
• Extensive knowledge in facilitating performance plans, performance counseling, yearly reviews, weekly coaching, and feedback sessions.
• Successfully succession planned seven full-time team members to assistant manager positions, 4 assistant managers to store manager roles, and one store manager to a center manager role.
• Frequently took on acting territory manager roles.
• Stock management, customer service, and technical support.
• Escalations, operations, and administration management.
• Presented at biannual conferences to up to 450 business colleagues.
• Implemented a training course for new recruits, speeding the team's knowledge and the company's profitability.