Megan Butler
Cairns
Summary
Experienced hospitality and retail professional with a decade of expertise in customer relations. Adept at resolving customer issues through effective communication and problem-solving skills. Known for maintaining a positive demeanor while managing difficult interactions. Committed to delivering exceptional service and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Electronic Gaming Attendant
The Reef Hotel Casino
Cairns
03.2024 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
Duty Manager
Hotel Tully
Tully
06.2023 - 02.2024
- Streamlined staff scheduling to ensure optimal coverage and efficient operations during peak hours.
- Trained employees on essential job functions to enhance team performance.
- Provided friendly, knowledgeable support to address customer concerns while maintaining professionalism.
- Executed daily opening and closing procedures, including reconciliation and banking duties.
- Actively engaged in all hotel departments during peak service periods to support operations.
Gaming Attendant
Cazalys
Cairns
06.2021 - 05.2023
- Greeted customers and addressed inquiries to enhance overall experience.
- Performed high-volume cashier duties efficiently and managed gaming membership rewards programs.
- Assisted VIP floor hosting, ensuring exceptional service for valued guests.
Gaming Attendant
Victoria Point Sharks Sporting Club
Victoria Point
11.2018 - 06.2021
- Delivered warm welcome to guests and processed membership applications efficiently.
- Executed gaming attendant and cashier responsibilities, ensuring accurate transactions.
- Provided bar and food services, maintaining high standards of customer satisfaction.
- Facilitated Keno and TAB sports betting operations for customers.
Education
Grade 11 Graduate -
Mount Maunganui College
Skills
- Gaming operations management
- Product organization
- Sales strategies
- Store merchandising
- Guest services
- Cash register operation
- Point of sale systems
- Product knowledge
- Customer complaint resolution
- Receipt issuance
- Visual merchandising
- Telephone etiquette
- Customer guidance
Certification
- RSA & RSG Certificates
- Current RMLV & Approved Managers Licence
- TAB Compliance certificate
- Qld Casino Employee Licence
Timeline
Electronic Gaming Attendant
The Reef Hotel Casino
03.2024 - Current
Duty Manager
Hotel Tully
06.2023 - 02.2024
Gaming Attendant
Cazalys
06.2021 - 05.2023
Gaming Attendant
Victoria Point Sharks Sporting Club
11.2018 - 06.2021
Grade 11 Graduate -
Mount Maunganui College