THIPPHAWAN LANGDON
Sydney
Summary
Dynamic hospitality and gaming professional with extensive expertise in gaming operations, venue management, and customer service excellence. Proven leader adept at driving team performance, resolving complex issues, ensuring compliance, and enhancing overall venue success. Known for a hands-on management approach that fosters positive relationships with customers, staff, and stakeholders. Prepared to leverage strategic leadership skills in fast-paced environments to optimize operations and elevate customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Gaming Manager
M Bar Sydney
Sydney, NSW
01.2022 - Current
- Oversee the daily operation of the gaming department, ensuring compliance with gaming regulations and venue procedures.
- Lead and support team members to maintain high customer service and operational standards.
- Assist with venue operations across gaming and food and beverage areas as required.
- Support roster management, staff development, and day-to-day operational requirements.
- Resolve customer concerns and maintain positive guest experiences.
- Ensure compliance with RSA, ARCG, WHS, and venue policies.
- Work closely with venue leadership to support business performance and operational objectives.
- Provide operational support across multiple areas of the venue, including gaming, customer service, and food and beverage operations.
- Trained and mentored staff on best practices, enhancing team performance and customer experience.
- Oversaw inventory management for gaming supplies, ensuring availability while minimizing waste and costs.
Gaming Manager
HOTEL DOWNING
Sydney, NSW
12.2016 - 12.2021
- Oversaw the daily operation of the gaming department, ensuring compliance with gaming regulations, venue policies, and company procedures.
- Led, coached, and supported team members to deliver exceptional customer service and maintain operational standards.
- Assisted with venue operations, including opening and closing procedures, cash handling, reconciliations, and incident management.
- Managed staff performance, training, and development to support business objectives and team growth.
- Resolved customer concerns and operational issues in a professional and timely manner.
- Supported roster planning and labour management to meet operational requirements.
- Monitored gaming operations, customer trends, and venue performance to identify opportunities for improvement.
- Maintained strong relationships with customers, staff, contractors, and stakeholders.
- Ensured compliance with RSA, ARCG, WHS, and venue procedures at all times.
- Supported the Venue Manager with day-to-day operational responsibilities and business initiatives.
- Key Achievements
- Promoted into a Gaming Manager leadership role based on operational performance and leadership capability.
- Maintained high compliance standards across gaming and liquor operations.
- Supported venue leadership in delivering consistent operational and customer service standards.
- Assisted with staff development and training to improve team performance and customer experience.
Education
Advanced Diploma - Accounting
Westminster College
Sydney, NSWSkills
- Gaming Operations Management
- Venue Operations
- Team Leadership & Staff Development
- Staff Rostering
- Customer Service & Guest Experience
- Gaming & Liquor Compliance
- Cash Handling & Reconciliation
- Incident Management
- Conflict Resolution
- WHS Compliance
- Budget & Cost Control
- Stakeholder Management
- Problem Solving
- Operational Planning
Certification
- Responsible Service of Alcohol (RSA)
- Advanced Responsible Conduct of Gambling (ARCG)
- First Aid Certificate
Languages
English
Professional Working
Thai
Native or Bilingual
Timeline
Gaming Manager
M Bar Sydney
01.2022 - Current
Gaming Manager
HOTEL DOWNING
12.2016 - 12.2021
Advanced Diploma - Accounting
Westminster College