Megan Cain
Mermaid Waters,QLD
Summary
Dependable Server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
The Local
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed venue according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Sushi Village
04.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/ Bartender
Talpley’s Pub
06.2018 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/ Bartender
Merlins Bar and Grill
12.2016 - 02.2019
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
El Furniture Wharehouse
11.2015 - 11.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Lucas Center
Vancouver, BC, Canada06.2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Transactions and Cash Handling
- Food and Beverage Upselling
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Reliable and Responsible
- Professional Appearance
Certification
- Serving it right- Canada
- RSA- Australia
Volunteer Experience
Fund-raised, organized, and participated in outreach programs for the homeless people of the Downtown East side, Vancouver., 12/01/10, 12/01/11
References
- Oscar Hassett- 0460635200
- Gabrielle Johnsen- 0411654344
- Germain Navarrete- +16043886973
- Katie Butlin- +16049058396
Hobbies and Interests
My interests include snowboarding, dirtbiking, scuba diving and other outdoor activities.
Timeline
Bartender
The Local
03.2024 - Current
Server
Sushi Village
04.2022 - 10.2023
Server/ Bartender
Talpley’s Pub
06.2018 - 06.2022
Server/ Bartender
Merlins Bar and Grill
12.2016 - 02.2019
Server
El Furniture Wharehouse
11.2015 - 11.2018
High School Diploma -
Lucas Center
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