Megan FACKENDER
Scarness,QLD
Summary
Skilled in daily living assistance and team leadership, I significantly enhanced client quality of life at I Care For You Fraser Coast and boosted KFC Warwick's performance through effective staff training and inventory management. My empathetic client interactions and strategic operational improvements reflect my commitment to excellence and client satisfaction.
Overview
3
3
years of professional experience
Work History
Disability Support Worker
I Care For You Fraser Coast
09.2023 - 07.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Shift Supervisor
KFC Warwick
12.2021 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Cultivated professional working relationships with peers and supervisors.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Troubleshot equipment to reduce service calls and downtime.
Skills
- Daily living assistance
- Housekeeping and meal preparation
- Personal Care
- Documentation skills
- Incident Reports
- Health and safety
- Dressing assistance
- Transportation Assistance
- Feeding Assistance
- Grooming support
- Transfer Techniques
- Assessing needs
- Customer Service
- Money handling abilities
- Complaint resolution
- Customer satisfaction measurement
- Staff Training
- Quality Control
- Stock management
- POS System Operation
- Cash Handling
- Customer Focus
- Employee Training
- Workplace Safety
- Staff Management
- Conflict resolution techniques
- Inventory Control
- Team Supervision
- Positive Attitude
- Inventory Counts
- Sales and Upselling
- Rules Enforcement
- Safety Management
Section name
Professional Referee's
RGM At KFC Warwick
Alana Doherty
0455 461 627 - 0746612377
Alana_boohoo@hotmail.com
7786@collinsfoods.com
Please leave a massage and she will get back to you.
2nd Assistant At KFC Warwick
Michelle Harper 0421 887 904
Personal Referees:
Ex Co-worker
Theresa Straker 0414 007 063
Ex co-worker
Michael Larfield 0431 289 225
Timeline
Disability Support Worker
I Care For You Fraser Coast
09.2023 - 07.2024
Shift Supervisor
KFC Warwick
12.2021 - 09.2023
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