Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MEGAN FRICHOT

Throsby,ACT

Summary

Experienced Store Manager with a 10-year tenure in retail, renowned for successfully leading, coaching, and developing teams of all sizes.

Overview

12
12
years of professional experience

Work History

Store Manager

Coles Supermarkets
Curtin/Chisholm, ACT
03.2022 - Current
  • Reporting to the Regional Manager, I am responsible for the day to day running of a multi-million dollar store
  • My focus in this role is to achieve key commercial targets and provide exceptional customer service by developing and delivering the store retail plan
  • As a Store Manager I am at the forefront of the business and a highly experienced retail professional, accountable for all aspects of my store/team and customer
  • Most importantly I not only coached but engaged my management team and led them to success with delivery many KPIs including but not limited to Sales, Safety and Profit
  • After 9 months my success was confirmed as I was promoted to a larger store that was known to have some difficulties and my Regional Manager needed someone 'firm but fair' to lead them to success
  • Moving into the SM role was a massive achievement for me personally and professionally, as I was a single mum of twins, I had no family support as they lived 2 hours away, I had worked my way up from the bottom completing all the roles along the way to better understand how to eventually run a store successfully and I made it

Store Support Manager

Coles Supermarkets
Chisholm/Jamison, ACT
01.2019 - 01.2022
  • Working closely with and reporting directly to the Store Manager, I supported with all audit, operational and people aspects of the store
  • I took pride in contributing to a store which was exceptionally presented, welcoming and engaging for the customers, team and community
  • This role was a key steppingstone in my career and an excellent opportunity I was offered and my success was proven in then getting another promotion after I had completed my learnings in this role
  • SSM was a hard change as I didn't oversee one department, I was overseeing Managers who were leading team to deliver a sound department

Grocery Manager

Coles Supermarkets
Kaleen, ACT
01.2018 - 01.2019
  • Reporting to the Store Manager and leading a team of night fillers and day inventory scanners, I had full accountability for the day-to-day running of the Grocery department which consists of all the non-fresh(chilled) products in store
  • I took on this role as a stepping stone as well to becoming one day a Store Manager and delivered daily a successfully presented/running department
  • This role was the most physical out of all roles over the 10 years I have given Coles, but also the most beneficial as it made it easier to manage when I grew the ladder when I had completed the roles myself, and I found the team/managers respected me when I gave direction etc

Delicatessen Manager

Coles Supermarkets
Kaleen, ACT
01.2017 - 01.2018
  • Reporting to the SSM and SM I had full accountability for the day-to-day running of the Deli department
  • I lead a small team between 5 to 10 in not only a fast-paced environment but also customer faced, always delivering an outstanding shopping experience for the customer and team
  • This role was my hardest mentally, I had just returned from maternity leave after taking a few months off to have my twins, but eager to return I agreed to take on the new role when offered the challenge, even though I knew nothing and had no training
  • I was offered a promotion only after a year and I accepted and stepped up into a new role within the same store

Bakery Manager

Coles Supermarkets
Manuka/Curtin, ACT
01.2015 - 01.2016
  • Reporting to the SSM and SM I had full accountability for the day-to-day running of the bakery department
  • Directly and indirectly, I led, coached and developed my team to meet sales targets, control costs, meet rostering requirements, all while maintaining excellent department standards, including monitoring stock, rotation routines, wastage, shrinkage and quality control of all freshly baked products
  • To better perform this role, I completed a Skilled Bakers course to be able to not only coach my bakers on delivering a great product for our customer but also support bake when needed to support customer demand

Customer Service Manager

Coles Supermarkets
Chisholm, ACT
01.2013 - 01.2015
  • Reporting to SSM or SM I oversaw all the operations at the front of the shop, including all cash handling, phone calls and complaints all while maintaining excellent customer service through all registers, assisted checkouts and most importantly keeping them clear, clean and safe for all my team and customers
  • This was my favourite role as I got to interact with team and customer all day every day and share a laugh or two and really get to know them

Education

First Aid Certificate -

01.2022

Retail Leaders Certificate III -

01.2022

CPR -

01.2022

Workplace Behaviour -

01.2022

Retail Leaders Certificate II -

01.2018

Skilled Bakers Course -

01.2016

Retail Leaders Certificate I -

01.2013

RSA & RCG -

01.2003

Year 12 -

Murrumburrah High School
01.2002

Information Technology Certificate I, II & III -

01.2002

Hospitality Operations Certificate I, II & III -

Murrumburrah High School
01.2002

Skills

  • Ability to coach, lead, engage and develop a team
  • Proven experience in a fast paced, high demanding and complex environment
  • Passionate and driven to meet and exceed key commercial targets
  • Customer focused
  • Inspire team and customers
  • Ensured safety, compliance and auditing standards were met
  • Ability to look ahead, energise team and deliver with pride
  • Recruitment and hiring
  • Reliable
  • Relationship building and management
  • Culture development

References

  • John Appleby, Regional Manager, 0408 023 732
  • Travis Cook, Store Manager, 0401 673 021

Timeline

Store Manager

Coles Supermarkets
03.2022 - Current

Store Support Manager

Coles Supermarkets
01.2019 - 01.2022

Grocery Manager

Coles Supermarkets
01.2018 - 01.2019

Delicatessen Manager

Coles Supermarkets
01.2017 - 01.2018

Bakery Manager

Coles Supermarkets
01.2015 - 01.2016

Customer Service Manager

Coles Supermarkets
01.2013 - 01.2015

First Aid Certificate -

Retail Leaders Certificate III -

CPR -

Workplace Behaviour -

Retail Leaders Certificate II -

Skilled Bakers Course -

Retail Leaders Certificate I -

RSA & RCG -

Year 12 -

Murrumburrah High School

Information Technology Certificate I, II & III -

Hospitality Operations Certificate I, II & III -

Murrumburrah High School

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MEGAN FRICHOT