Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Megan Lazaro

Sydenham,VIC

Summary

Results and Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am also a dynamic problem-solver with competent skills in customer relations and well equipped in administrative work.

A Passion for working amongst the more vulnerable members of the community, began through volunteer years as a leader for a wide-scale youth group, mentoring and developing young teens from the ages of 12-17 years.

This led to securing a scholarship granting entry into law school for outstanding community service.

I now currently work for a non-for-profit NDIS Disability Service provider whilst studying. Through this position I am a skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

2
2
years of professional experience

Work History

NDIS Debt Collection Officer

Distinctive Options
05.2022 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Collected on delinquent accounts to reduce overdue balances.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Solicited payment with customers and NDIS financial intermediaries in compliance with fair debt collection practices.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Became familiar with and well-versed in NDIS pricing arrangement regulations and guidelines to facilitate prompt processing of overdue accounts.

Special Projects Officer

Distinctive Options
07.2022 - 09.2023
  • Led and developed company's Staff Extranet Portal, reviewing Quality Management Documents and Website designing, cater to the needs of improving cohesion, productivity and building team culture.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Maintained open communication by presenting regular updates on project status to CFO/Corporate Services Manager
  • Monitored project progress, identified risks and took corrective action as needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Disability Support Worker

Distinctive Options
05.2021 - 01.2022
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Adhered to company requirements for patient interactions and care standards.
  • Designed individualized plans detailing daily activities and needs for patients.

Education

Bachelor of Law (Honours) - Legal Studies

La Trobe University
Melbourne, VIC
2024

High School Diploma -

Copperfield College - Delahey Senior Campus
Delahey, VIC
10.2020

Skills

  • Issue Investigation
  • Persuasion, Negotiation and Mediation Techniques
  • Correspondence Writing
  • Administrative Support
  • Ledger Management
  • Organizational Skills
  • Correspondence Sorting and Filing
  • Investigation Due Diligence

Accomplishments

  • Commendation award for exceptional academic performance in criminal justice subjects


  • Recovered over half a million debtor accounts in less than 12 months with minimal experience and qualification in accounting.

Timeline

Special Projects Officer

Distinctive Options
07.2022 - 09.2023

NDIS Debt Collection Officer

Distinctive Options
05.2022 - Current

Disability Support Worker

Distinctive Options
05.2021 - 01.2022

Bachelor of Law (Honours) - Legal Studies

La Trobe University

High School Diploma -

Copperfield College - Delahey Senior Campus

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Megan Lazaro