MEGAN STOKES
Gold Coast,QLD
Summary
Highly experienced individual with over 10 years in retail sales and 3 years in management. Responsible for customers privacy in accordance to privacy acts, while also being responsible to lead and coach staff.
Possesses extensive knowledge of hiring, training candidates, addressing behaviour concerns and planning accordingly. Efficiently manages tasks with accuracy. Specializes in meeting targets and KPIs, and increasing revenue by connecting with customers and recommending items to suit their needs. Adaptable and knowledgeable staff member with a passion for helping others. Currently studying an advanced certificate in psychology and counselling.
Overview
13
13
years of professional experience
Work History
Store Manager
Vodafone
04.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Responsible for producing and following up on staff improvement plans, addressing behaviour concerns where applicable
- Responsible for customers privacy while following applicable acts.
- Responsible for speaking through/ conducting privacy/ pay related topics with staff members
Sales Associate
Vodafone
11.2021 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Team Member
Woolworths
09.2021 - 11.2021
- Contributed to team success by completing jobs quickly and accurately.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained records related to sales, returns and inventory availability.
Cashier Specialist
Domayne Bundall
06.2021 - 07.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Handled internal and external inquiries and complaints submitted by accounts payable clerk, finance director and other department heads, providing outstanding customer service when resolving issues.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Assistant
JPL Group ( Prouds)
08.2020 - 07.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Processed cash, check and credit card payments.
- Maintained records related to sales, returns and inventory availability.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Provided pricing information to customers regarding specific products.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Referred customers to various services by evaluating needs and providing recommendations.
Sales Assistant
Angus And Coote, JPL GROUP
02.2020 - 08.2020
- Worked well independently and as part of a team.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Functioned as backup in areas of sales, support, and services.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Maintained records related to sales, returns and inventory availability.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Processed credit and debit card payments to complete purchasing experience.
Sales Assistant
Prouds Jewellers, JPL GROUP
02.2018 - 02.2020
- Led recruitment efforts and training of new employees.
- Continually worked to enhance my set of communication skills and strategies.
- Worked to support the company mission and adhered to company protocol at all times.
- Aimed to support a positive and productive work culture.
Sales Assistant
Goldmark jewellers, JPL GROUP
09.2014 - 02.2018
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
- Answered questions about current promotions and resolved issues according to store policies
- Answered customers' questions regarding products, prices and availability
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Used product knowledge to assist customers and suggest products
- Received and processed product returns
Sales Assistant
City Beach Gold Coast
01.2013 - 02.2014
- Aided in restocking and replenishing merchandise, including seasonal and promotional merchandise and signage.
- Answered questions about current promotions and resolved issues according to store policies
- Answered customers' questions regarding products, prices and availability
- Used product knowledge to assist customers and suggest products
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue
Education
Queensland Certificate of Education
Benowa State High School
Benowa, QLD11.2017
1st Place Highest Average Sale For June 2018
JPL Group
06.2018
Certificate I in Information, Digital Media & Tech
Benowa State High School
Benowa, QLD10.2017
2017 School Based Trainee Award
Benowa State High School
Benowa, QLD10.2017
3rd Place Highest Average Sale February 2017
JPL Group
02.2017
Certificate 3 in Business
Prestige Service Training
07.2016
1st Place Highest Average Sale March 2016
JPL Group
03.2016
High School Diploma -
Benowa State High School
Benowa, QLD11.2017
Skills
- Managing customer complaints
- Customer Relations/service
- Handling customers privacy and contracts
- Responsible for staff adhering to privacy acts
- Inventory Control Skills
- Honest & Hardworking
- Store opening and closing
- Sales expertise
- Stocking and Replenishing
- Product and Service Sales
- Cash handling & register (POS) operations
- Ability to meet sales goals
- Teamwork & Leadership Skills
- Expert listening skills
- Onboarding New Employees
- Employee Performance Management System
- Team leadership
- Friendly and positive
- Outstanding communication skills
References
Brooke Wasley 0406 455 525
Saliha Kutbay 0404 971 995
Timeline
Store Manager
Vodafone
04.2024 - Current
Sales Associate
Vodafone
11.2021 - Current
Team Member
Woolworths
09.2021 - 11.2021
Cashier Specialist
Domayne Bundall
06.2021 - 07.2021
Sales Assistant
JPL Group ( Prouds)
08.2020 - 07.2021
Sales Assistant
Angus And Coote, JPL GROUP
02.2020 - 08.2020
Sales Assistant
Prouds Jewellers, JPL GROUP
02.2018 - 02.2020
Sales Assistant
Goldmark jewellers, JPL GROUP
09.2014 - 02.2018
Sales Assistant
City Beach Gold Coast
01.2013 - 02.2014
Queensland Certificate of Education
Benowa State High School
1st Place Highest Average Sale For June 2018
JPL Group
Certificate I in Information, Digital Media & Tech
Benowa State High School
2017 School Based Trainee Award
Benowa State High School
3rd Place Highest Average Sale February 2017
JPL Group
Certificate 3 in Business
Prestige Service Training
1st Place Highest Average Sale March 2016
JPL Group
High School Diploma -
Benowa State High School