Mehedi Hasan
Punchbowl,NSW
Summary
I am a highly-motivated, conscientious, and competent collaborator who possesses in-depth knowledge and expertise within this industry. With a proven track record of achievement, I can bring positivity, support, and a creative mindset to any team. I pride myself on taking ownership of challenging problems, maintaining high standards, and assisting my employer in achieving their commercial objectives. With a desire and passion for continuous professional development, I am confident I can add value to your organization by always ensuring your customers and clients receive the best service possible.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Hornsby Sourdough Bakery
03.2015 - 08.2022
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw food preparation and monitored safety protocols.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Uber Partner
Uber
07.2018 - Current
- Achieved high customer ratings 4.98 on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Drove VIPs to corporate events and meetings.
- Responded to passenger concerns and complaints politely and professionally.
- Adhered to tight schedule and met departure and arrival deadlines.
- Developed deep knowledge of local routes and area destinations.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Followed company guidelines and policies when interacting with passengers.
- Inspected vehicles to confirm safe and fully-functioning working condition.
Security Officer
E Group Security
03.2010 - 02.2015
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Investigated suspicious activities and persons to maintain security of premises.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Wrote detailed reports of all security breaches and investigations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Reported suspicious activities and persons to law enforcement.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Education
Bachelor of Arts - English Literature
National University, Bangladesh
Bangladesh 06.2006
Advanced Diploma of Management - Business Management
IIBIT
Sydney, NSW05.2012
Diploma of Management - Business Management
IIBIT
Sydney, NSW07.2011
Certificate IV in Commercial Cookery - Hospitality
Management Institute of Australia
Sydney, NSW09.2015
Skills
- Business Documentation
- Hotel and Restaurant Recommendations
- Database Updating
- Customer Satisfaction
- Customer Experience
- Schedule Management
- Trained in First Aid
References
Pero Ilievski
Owner of Hornsby Sourdough Bakery, Epoch T.M. PTY LTD
0406442158
pero.ilievski2014@gmail.com
Nure Tamanna
0421887751
Manager of Hornsby Sourdough Bakery
tamanna.ulab@gmail.com
Timeline
Uber Partner
Uber
07.2018 - Current
Restaurant Manager
Hornsby Sourdough Bakery
03.2015 - 08.2022
Security Officer
E Group Security
03.2010 - 02.2015
Bachelor of Arts - English Literature
National University, Bangladesh
Advanced Diploma of Management - Business Management
IIBIT
Diploma of Management - Business Management
IIBIT
Certificate IV in Commercial Cookery - Hospitality
Management Institute of Australia
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