Ahmed Karim
Flemington,VIC
Summary
A university goer who is a committed and hardworking individual with positive attitude and work ethics. Knowledgeable in providing in friendly, thorough service to clients, family and fellow professionals. Skilled at problem solving and conflict resolutions, and able to encourage teamwork. Adept to handling confidential/sensitive information.
Overview
6
6
years of professional experience
Work History
Guest Service Agent/Team Leader
Adelphi Hotel
10.2021 - Current
- Kept accounts in balance and ran daily reports to verify totals.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Food and Beverage Attendant
Mantra On The Park
09.2019 - 12.2019
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Buffed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
Retail Sales Associate
Aarong, Banani, Dhaka
09.2017 - 04.2019
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
Education
Bachelor of Information & Communication Technology - Information Technology
Swinburne University of Technology
Melbourne, VIC12.2024
Higher School Certificate - Science Education
Adamjee Cantonment College
Dhaka, Bangladesh07.2018
Secondary School Certificate - Science Education
Bangladesh International School & College
Dhaka, Bangladesh11.2016
Skills
- Documentation Abilities
- Processing Payments
- Stock Management
- Retail Sales
- Fund Handling
- Fluent Speaking Abilities
- Night Audit Reports
- Financial Reporting
- Balancing Transactions
- Front Desk Operations
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hobbies
- Travelling
- Soccer
- Gym
- Cooking
- Volunteering
- Music
Reference
- Joe Mataitoga (Front Office Manager at Adelphi Hotel) : Ph no. +61415874184
- Vikas Khatri (Assistant Front Office Manager at Adelphi hotel): Ph no. +61403613100
Timeline
Guest Service Agent/Team Leader
Adelphi Hotel
10.2021 - Current
Food and Beverage Attendant
Mantra On The Park
09.2019 - 12.2019
Retail Sales Associate
Aarong, Banani, Dhaka
09.2017 - 04.2019
Bachelor of Information & Communication Technology - Information Technology
Swinburne University of Technology
Higher School Certificate - Science Education
Adamjee Cantonment College
Secondary School Certificate - Science Education
Bangladesh International School & College
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