SHELBY MCGRATH
Churchill,Australia
Summary
Reliable worker, enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
7
7
years of professional experience
Work History
Team Leader
Disability connected Victoria
Warragul , Vic
12.2024 - Current
- Provided coaching and feedback on employee performance, encouraging professional development.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Held monthly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Ensured compliance with all safety regulations in the workplace.
- Developed strategies for problem solving and conflict resolution among team members.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Disability Support Worker
Disability connect victoria
Warragul, Vic
11.2024 - Current
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Administered medication according to doctor's orders and monitored side effects.
- Cared for client following their needs and individualised care plans.
- Helping clients reach their individual goals based of their care plans and helping build new ones.
- Conducted in note taking and reporting systems.
- Worked along side other support workers as a team to provide clients cares and needs.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Assisted in developing self-care skills such as personal hygiene practices.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Transported clients to appointments, social events, and other activities as needed.
Support Worker
Swift Support Services
Latrobe Valley
01.2024 - Current
- I provide emotional and physical support for my clients as well as providing assistance in domestic tasks, daily activities and organising recreational activities.
- Providing transportation for clients as well as assisting and encouraging clients in socialising.
Personal Care Assistant
Latrobe Valley Village
Newborough, Vic
10.2022 - Current
- I assist clients with daily living activities, including communicating, eating, showering, dressing, toileting and grooming and maintaining a clean living environment and a positive safe place.
- I also documenting daily progress notes.
Casual Kitchen Hand, Customer Service
Zingarelli Pizza
Trafalgar
03.2021 - 09.2022
- Enhanced customer satisfaction by providing efficient and courteous service in a fast-paced kitchen environment.
- Assisted chefs with food preparation tasks, Maintained a clean and organised workspace.
- Assisted new employees in training.
Retail Sales Associate (Christmas Casual)
Ozmosis
Traralgon, VIC
11.2018 - 02.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Certificate Three - Individual Support
TAFE Gippsland
Morwell, VIC10.2022
Up To Year 11 Completed -
Trafalgar High School
Trafalgar, VICSkills
- Decision-Making
- Patient support
- Reliability
- Goal Setting
- Attention to Detail
- Multitasking
- Effective Communication
- Problem-solving abilities
- Relationship Building
- Active Listening
- Team building
- Housekeeping tasks
- Skill Development
- Meal Preparation
- Meal Planning and Preparation
- Daily living assistance
- Documentation abilities
- Behavioral support
- Daily living support
- Emotional Support
Timeline
Team Leader
Disability connected Victoria
12.2024 - Current
Disability Support Worker
Disability connect victoria
11.2024 - Current
Support Worker
Swift Support Services
01.2024 - Current
Personal Care Assistant
Latrobe Valley Village
10.2022 - Current
Casual Kitchen Hand, Customer Service
Zingarelli Pizza
03.2021 - 09.2022
Retail Sales Associate (Christmas Casual)
Ozmosis
11.2018 - 02.2019
Certificate Three - Individual Support
TAFE Gippsland
Up To Year 11 Completed -
Trafalgar High School