Mehtazin Kamrul
Spring Hill
Summary
Customer-focused professional with over 5 years of experience in retail and frontline service roles. Demonstrated ability to provide exceptional support and efficiently resolve issues, whether in person or over the phone. Certified with a Certificate IV in Cyber Security, passionate about merging technical skills with customer service expertise to pursue a career in IT support and cyber security.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Assistant
Kmart Australia
01.2018 - 12.2024
- Provided excellent customer service by assisting customers with product inquiries and purchase decisions.
- Processed transactions accurately, including cash handling and POS operations.
- Maintained store appearance through visual merchandising and stock replenishment.
- Managed customer concerns and complaints professionally, ensuring satisfactory resolutions.
- Conducted regular inventory checks and assisted in stock management.
- Supported team goals by contributing to sales targets and promotional activities.
Education
Certificate IV - Cyber Security
TAFE
Queensland07.2025
Certificate III - Information Technology
TAFE
Western Australia 07.2023
Skills
Proficient in Microsoft platforms
- Fundamental troubleshooting
- Device setup
- User support
- Active Directory
- Account management fundamentals
- AWS Cloud
- Cloud basics understanding
- Networking & Security
- Secure device configuration
- Administrative access
- OSPF authentication
- Extended ACLs
- Zone-Based Firewall setup
- Server-based authentication
- RADIUS
- SPAN for traffic monitoring
- Site-to-Site VPN
- Penetration Testing
- Vulnerability Assessment
- Nmap
- Nikto
- SQL Injection
- IDOR testing
- Wireless security testing
- WEP cracking
- Kali Linux tools
- Network Analysis
- Telnet/SSH traffic monitoring
- Wireshark
- Strong communication skills
- Customer service experience
- Practical IT troubleshooting
- Eagerness to learn new technologies
- Engagement with users
- Solution-focused
- Resilient
- Calm under pressure
- Independent work
- Collaborative work
- Fast-paced environments
- Reliable home internet
- Remote work setup
Certification
- AWS Academy Cloud Foundations, Amazon Web Service (AWS) Academy, 05/2025
- Introduction to Cyber Security, Online Course, 05/2022
- Google Cybersecurity Certificate, Coursera, 05/2025
Key Skills Attributes
- Strong communication skills with proven customer service experience
- Practical IT troubleshooting abilities and eagerness to learn new technologies
- Ability to engage with users to understand needs and deliver effective solutions
- Solution-focused, resilient, and calm under pressure
- Confident working independently and collaboratively in fast-paced environments
- Reliable home internet and suitable remote work setup
Projects Labs
- Delivered secure network configurations using Cisco Packet Tracer
- Implemented authentication and traffic monitoring for enhanced security
- Conducted penetration testing and wireless security demonstrations
- Configured and verified VPN tunnels and firewall protections
- Performed network traffic analysis to identify security risks
Timeline
Retail Assistant
Kmart Australia
01.2018 - 12.2024
Certificate IV - Cyber Security
TAFE
Certificate III - Information Technology
TAFE
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