Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Meiqi Shang

Melbourne,Victoria

Summary

Seeking part-time/casual employment in the retail sector/hospitality. Motivated Sales Assistant committed to providing excellent customer service.

Overview

7
7
years of professional experience

Work History

Sales Assistant

Sunglass Hut
11.2023 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Working towards different KPIs as a team and individually.
  • Keeping the stored cleaned.

Receptionist

Dsoul Dance Studio
09.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.

Sales Assistant

David Jones
10.2022 - 02.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.

Receptionist

Room 8 Pool
08.2020 - 07.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Fixing facilities

Cashier/Guest Greeter/Waitress

Chef David
12.2019 - 07.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Arrange bookings/ tables

Receptionist

Begonia City Motor Inn
07.2017 - 08.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Translating confidential records

Education

Diploma of Interior Design - Design

RMIT University
Melbourne, VIC
11.2024

Skills

  • Cash Handling
  • Selling Skills
  • Payment Processing
  • Upselling Strategies
  • Creative Solutions
  • Phone Answering
  • Multi-tasking ability
  • Bilingual ( Chinese & English)
  • Fast learner
  • Reliable

Languages

Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Assistant

Sunglass Hut
11.2023 - Current

Sales Assistant

David Jones
10.2022 - 02.2023

Receptionist

Dsoul Dance Studio
09.2022 - Current

Receptionist

Room 8 Pool
08.2020 - 07.2021

Cashier/Guest Greeter/Waitress

Chef David
12.2019 - 07.2020

Receptionist

Begonia City Motor Inn
07.2017 - 08.2019

Diploma of Interior Design - Design

RMIT University
Meiqi Shang