Meiqi Shang
Melbourne,Victoria
Summary
Seeking part-time/casual employment in the retail sector/hospitality. Motivated Sales Assistant committed to providing excellent customer service.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Sunglass Hut
11.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Working towards different KPIs as a team and individually.
- Keeping the stored cleaned.
Receptionist
Dsoul Dance Studio
09.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Sales Assistant
David Jones
10.2022 - 02.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
Receptionist
Room 8 Pool
08.2020 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Fixing facilities
Cashier/Guest Greeter/Waitress
Chef David
12.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Arrange bookings/ tables
Receptionist
Begonia City Motor Inn
07.2017 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Translating confidential records
Education
Diploma of Interior Design - Design
RMIT University
Melbourne, VIC11.2024
Skills
- Cash Handling
- Selling Skills
- Payment Processing
- Upselling Strategies
- Creative Solutions
- Phone Answering
- Multi-tasking ability
- Bilingual ( Chinese & English)
- Fast learner
- Reliable
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Assistant
Sunglass Hut
11.2023 - Current
Sales Assistant
David Jones
10.2022 - 02.2023
Receptionist
Dsoul Dance Studio
09.2022 - Current
Receptionist
Room 8 Pool
08.2020 - 07.2021
Cashier/Guest Greeter/Waitress
Chef David
12.2019 - 07.2020
Receptionist
Begonia City Motor Inn
07.2017 - 08.2019
Diploma of Interior Design - Design
RMIT University