Meixing Li
Epping,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative (Import)
TVS Supply Chain Solutions
2019.04 - 2021.10
- Provided supply chain solutions for clients based on the commodity to determine whether it is general goods or dangerous goods.
- Provided accurate quotes to clients based on Inco terms and shipment type (LCL, FCL, FCX).
- Obtained quotes and booked shipments with shipping lines, agents, and overseas offices.
- Used CargoWise to create orders, follow up shipment, issue departure notice, delay notice, transhipment notice, arrival notice and invoices.
- Obtained and validated custom clearance documentation for timely handover to the breakage department.
- Proficiently navigated challenging circumstances by maintaining composure and swiftly resolving issues associated with shipment delays, rescheduling, or lengthy container unpacking for LCL deliveries.
- Experienced in multitasking and undergoing cross training in warehouse, transport, customs, and airfreight.
- Built rapport with existing clients through regular phone calls and cold calling for new client acquisition.
- Certified CargoWise Specialist (2021)
Export Officer
Albatrans International Freight Forwarders
2017.06 - 2017.12
- Arranged sea-freight shipments to export Australian wines.
- Verified compliance of company documents with regulations.
- Submitted Export Declarations on behalf of customers.
- Enhanced customer satisfaction through effective resolution of shipping disputes and timely communication regarding order status.
- Used customised cargo system to track orders, shipments and issue invoices.
- Filed and maintained export documentation to preserve accurate records.
Education
Year 12 -
Marsden High School
West Ryde, NSWDiploma of International Business - Business
TAFE NSW
Meadowbank02.2015
Bachelor of Commerce - Logistic And Supply Chain Management
Swinburne University of Technology
Melbourne, VIC2023
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Complaint Handling
- Problem-solving abilities
- Bilingual in English and Mandarin
Timeline
Customer Service Representative (Import)
TVS Supply Chain Solutions
2019.04 - 2021.10
Export Officer
Albatrans International Freight Forwarders
2017.06 - 2017.12
Year 12 -
Marsden High School
Diploma of International Business - Business
TAFE NSW
Bachelor of Commerce - Logistic And Supply Chain Management
Swinburne University of Technology
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