Melani Tagell
Wonthaggi North,Australia
Summary
Accomplished resource management professional skilled in budget analysis and team leadership. Capable of driving process improvements, optimizing recruitment efforts, and fostering high morale among staff to achieve business objectives.
Overview
2027
2027
years of professional experience
Work History
Frontline Resource Mangement (BMT)
ATO
Dandenong, VIC
2022 - Current
- Led recruitment processes for small and bulk requests, collaborating with stakeholders to meet staffing needs.
- Performed budget analysis, delivering actionable recommendations to guide financial decisions.
- Developed comprehensive analysis reports and PowerPoint presentations for stakeholder review.
- Facilitated communication between teams to support business initiatives in entry-level program management.
- efficient oversight of employee responsibilities and skill advancement and growth
National Support Co-ordinator
ATO
Dandenong, VIC
2021 - 2022
- Established national support hotline for all BSL sites, improving access to assistance for staff.
- Crafted staff scripting and guidelines to optimize utilization of hotline resources.
- Designed InfoPath form and database to track inquiry types and identify learning needs.
- Led weekly meetings with specialists to address inquiries and gather feedback for ongoing process enhancement.
APS6 Team Leader - Intermediaries & Lodgement
ATO
Dandenong, VIC
04.2017 - 2021
- Implemented coaching framework and attendance management plan to improve performance behaviors and attendance.
- Facilitated team meetings to promote collaboration and information sharing.
- Managed return-to-work and health case management processes for employees.
- Coordinated career development activities to promote employee growth and engagement.
- Oversaw case management and distribution of tasks among team members.
- Facilitated high-security organized crime investigations, ensuring adherence to agency compliance standards.
APS6 Business Analyst – EWM Planning & Scheduling
ATO
Docklands, VIC
07.2013 - 04.2017
- Developed Tactical Operation Plan (TOP) to align resources with operational needs.
- Managed staffing resources to ensure coverage for telephony and non-telephony work by adjusting staff allocations and engaging key stakeholders.
- Created detailed Excel document for executives to visualize call forecast against staffing for upcoming week, supporting telephony and non-telephony planning.
- Executed weekly staff allocation for schedules
- Analyzed shrinkage document comparing planned vs actual staff outcomes to inform resource allocation.
- Report creation and analysis
APS6 Business Analyst - EWM Forecasting
ATO
Docklands, VIC
08.2010 - 04.2012
APS6 Team Leader - CS & S
ATO
Melbourne, VIC
09.2008 - 05.2009
APS6 Business Analyst - Implement Change Program
ATO
Melbourne, VIC
07.2006 - 09.2008
EL2 Director - Change Program (HD)
ATO
Melbourne, VIC
05.2008 - 08.2008
EL1 Project Leader - Change Program (HD)
ATO
Melbourne, VIC
08.2007 - 07.2008
Education
Year 12 Victorian Certificate of Education (VCE) -
Carwatha Secondary College
Noble Park North01-1992
Skills
- Workforce planning
- Recruitment management
- Resource allocation
- Performance metrics
- Cost management
- Process improvement
- Stakeholder engagement
- People management
- Communication expertise
References
Nicole Sanza - EL1- Previous Manager, Melbourne, VIC, Frontline Resource Management, (0421 248 456)
Belinda Saldumbide, EL1- Previous Manager, Upper Mount Gravatt, QLD, Frontline Resource Management, (0409 997 506)
Personal Information
- Date of Birth: 03/11/75
- Driving License: Yes
Timeline
APS6 Team Leader - Intermediaries & Lodgement
ATO
04.2017 - 2021
APS6 Business Analyst – EWM Planning & Scheduling
ATO
07.2013 - 04.2017
APS6 Business Analyst - EWM Forecasting
ATO
08.2010 - 04.2012
APS6 Team Leader - CS & S
ATO
09.2008 - 05.2009
EL2 Director - Change Program (HD)
ATO
05.2008 - 08.2008
EL1 Project Leader - Change Program (HD)
ATO
08.2007 - 07.2008
APS6 Business Analyst - Implement Change Program
ATO
07.2006 - 09.2008
Frontline Resource Mangement (BMT)
ATO
2022 - Current
National Support Co-ordinator
ATO
2021 - 2022
Year 12 Victorian Certificate of Education (VCE) -
Carwatha Secondary College