Melanie Farenas
Townsville,QLD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of Support worker position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Commercial Cleaner
Jam Cleaning Ltd
08.2021 - 12.2023
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Reduced customer complaints by thoroughly training new team members on commercial cleaning best practices and safety guidelines.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
Support Worker
Access Community Health
10.2018 - 10.2023
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Retail Assistant
Totally New Zealand
05.2015 - 05.2018
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Processed transactions accurately, balancing cash registers at the end of each shift.
Education
Ph.D. - Business Management
Toi O Homai Institute of Technology
Rotorua, Bay Of Plenty, New Zealand10.2016
Bachelor of Science - Marketing Management
University of St La Salle
Bacolod City, Negros Occidental, Philippines03.1998
Skills
- Effective communication
- Health promotion
- Data entry and reporting
- Interpersonal skills
- Medication administration
- Personal care assistance
- Individualized support
- Active listening
- Recreational activities
- Empathy and understanding
- Team collaboration
- Organizational skills
- Client advocacy
- Time management
- Transportation assistance
Certification
New Zealand Certificate in Health and Wellbeing
Level 2, Careerforce, New Zealand Qualifications Framework
Timeline
Commercial Cleaner
Jam Cleaning Ltd
08.2021 - 12.2023
Support Worker
Access Community Health
10.2018 - 10.2023
Retail Assistant
Totally New Zealand
05.2015 - 05.2018
Ph.D. - Business Management
Toi O Homai Institute of Technology
Bachelor of Science - Marketing Management
University of St La Salle