Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melanie Farenas

Townsville,QLD

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of Support worker position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Commercial Cleaner

Jam Cleaning Ltd
08.2021 - 12.2023
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Reduced customer complaints by thoroughly training new team members on commercial cleaning best practices and safety guidelines.
  • Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.

Support Worker

Access Community Health
10.2018 - 10.2023
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.

Retail Assistant

Totally New Zealand
05.2015 - 05.2018
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Processed transactions accurately, balancing cash registers at the end of each shift.

Education

Ph.D. - Business Management

Toi O Homai Institute of Technology
Rotorua, Bay Of Plenty, New Zealand
10.2016

Bachelor of Science - Marketing Management

University of St La Salle
Bacolod City, Negros Occidental, Philippines
03.1998

Skills

  • Effective communication
  • Health promotion
  • Data entry and reporting
  • Interpersonal skills
  • Medication administration
  • Personal care assistance
  • Individualized support
  • Active listening
  • Recreational activities
  • Empathy and understanding
  • Team collaboration
  • Organizational skills
  • Client advocacy
  • Time management
  • Transportation assistance

Certification

New Zealand Certificate in Health and Wellbeing

Level 2, Careerforce, New Zealand Qualifications Framework

Timeline

Commercial Cleaner

Jam Cleaning Ltd
08.2021 - 12.2023

Support Worker

Access Community Health
10.2018 - 10.2023

Retail Assistant

Totally New Zealand
05.2015 - 05.2018

Ph.D. - Business Management

Toi O Homai Institute of Technology

Bachelor of Science - Marketing Management

University of St La Salle

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Melanie Farenas