Melanie Mclennan-Scholes
South Grafton ,NSW
Summary
Compassionate and empathic person with industry experience. Quality care with person centred approach. I believe working with the attributes , honesty , courage , compassion, dignity, communication and respecting confidentiality. Being able to work as a team and independently. Collaboratively achieving a high standard of care.
Overview
16
16
years of professional experience
Work History
Personal Care Assistant
St Francis Catholic Healthcare
Grafton, NSW
12.2023 - Current
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Trained new staff on care procedures and organizational policies effectively.
- Implemented safety protocols to enhance patient well-being and reduce risks.
- Conducted regular assessments of residents needs, adjusting care strategies as required.
- Assisted residents with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning residents, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Improved residents comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound residents to prevent pressure injury’s and maintain comfort levels.
- Adapted quickly to new resident situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced residents well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized, documented and reported abnormalities or changes in residents health status to registered nurse and escalated according to policy.
- Maintained detailed documentation of residents progress.
- Promoted independence with structured routines and clear communication to support in their daily lives.
Personal Care Assistant
Dougherty villa
Grafton
12.2022 - Current
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Reported concerns to nurse supervisor to promote optimal care.
Support Worker
Livable
Grafton
08.2019 - 01.2023
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Assisted clients with personal care, such as showering and dressing.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Evaluated and addressed individual client needs and concerns.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
Telemarketing Sales Representative
Aussie telemarketing
Grafton
11.2018 - 11.2019
- Conducted outbound calls to potential customers in order to generate sales leads.
- Built relationships with clients through effective communication and customer service.
- Followed up on inquiries from potential customers in a timely manner.
- Suggested additional products or services that would benefit the customer.
- Recorded customer contact information, sales activities and other relevant data into company database system.
Fast Food Worker
Kezzas on bent
South Grafton
05.2016 - 11.2017
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Ensured that all food products were prepared fresh daily and stored properly.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
Retail Assistant
Dollars and sense
Grafton
08.2009 - 05.2011
- Assisted customers with product selection, answered queries and provided advice.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Processed payments using cash register, credit card machine and POS system.
- Performed regular inventory checks to ensure accurate stock control.
- Provided excellent customer service by attending to customer needs in a timely manner.
Education
Certificate III - Aged Care
CHS Training
South Grafton10.2013
Skills
- Compassionate
- Person Centred Approach
- High quality care
- Attention to detail
- Positive and Professional
- Problem-Solving
Timeline
Personal Care Assistant
St Francis Catholic Healthcare
12.2023 - Current
Personal Care Assistant
Dougherty villa
12.2022 - Current
Support Worker
Livable
08.2019 - 01.2023
Telemarketing Sales Representative
Aussie telemarketing
11.2018 - 11.2019
Fast Food Worker
Kezzas on bent
05.2016 - 11.2017
Retail Assistant
Dollars and sense
08.2009 - 05.2011
Certificate III - Aged Care
CHS Training